Engineer (ICT Systems)

NATO; Norfolk (CT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

5-year contract

Tax-free salary and allowances

Private health insurance

30 days annual leave

NATO Pension Scheme

Job summary

NATO NCIA in Norfolk, USA, is seeking a skilled IT professional to join CSU Norfolk as we transform IT services and manage CIS products. You will support end-to-end service delivery, deployment, and configurations across peacetime, crisis, and war scenarios.

Responsibilities include designing and refactoring software configurations, monitoring system metrics, and leading complex installations, with a focus on enterprise SQL environments and automation. Fluency in English is required.

Qualifications

• Degree or equivalent experience in IT/CS with relevant cyber/IT services background.
• Experience as SME for Functional Area Services and COI/FAS.
• Strong SQL/database and enterprise IT services knowledge.
• Proficiency with scripting for automation and deployment tasks.
• Fluency in English, written and spoken.

Responsibilities

• Design, verify, document, and refactor complex software configurations for deployment.
• Contribute to selection of software configuration methods and tools.
• Monitor system metrics and optimize availability and performance.
• Review system updates and identify actions needed.
• Maintain network support process and handle requests per procedures.
• Ensure network configurations meet operational requirements.
• Lead complex installations and handovers to clients.
• Develop installation and handover procedures to improve service.
• Assess release components for scheduling input.
• Maintain tools for software delivery and configuration.

Skills

COI/FAS experience

System Administration Lead

SQL database administration

DNS/ADFS knowledge

Scripting (PowerShell/Python/Bash/JS)

Troubleshooting & support

English fluency

Education

Bachelor's degree in CS/IS/IT

6+ years experience in lieu of degree

Tools

Microsoft SQL Server

Oracle Database

Active Directory

PowerShell

Python

Bash

JavaScript

Job description

Who we are:

For more than 70 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO's airspace, make data‑driven decisions, defend against cyber‑attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Norfolk, USA, you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSU Norfolk, which is responsible to manage, deliver and maintain assigned Communications and Information Systems (CIS) products and services for Agency customers during peacetime, crisis and war throughout its assigned AOR and as otherwise directed. As the local service provider and Service Management Authority for SACT and JFCNF it supports the NCIA in delivering secure, reliable end‑to‑end services under the Enterprise Service Delivery Model (ESDM).

Responsibilities:

• Designs, verifies, documents, amends and refactors complex software configurations for deployment.
• Contributes to the selection of the software configuration methods, tools and techniques.
• Monitors system software metrics and adjusts configurations for optimum availability and performance.
• Reviews system software updates and identifies those that merit action.
• Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures.
• Ensures network configurations are applied to meet operational requirements in line with agreed procedures.
• Undertakes or supervises complex installations and de‑installations of systems or components, including handover to the client.
• Develops procedures and standards for installation and handover to maintain and improve the installation service.
• Assesses and analyses release components for input to release scheduling.
• Maintains and administers tools and methods for software delivery, deployment and configuration.

About you:

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post‑related experience.
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
• Extensive experience in the analysis, implementation, and administration of assigned Community of Interest (COI) / Functional Area Services (FAS), databases, and other applications, including system and service optimisation to meet specific user and operational requirements.
• Proven experience serving as a Subject Matter Expert (SME) for Functional Area Services, including System Administration Lead for NATO Community of Interest Command and Control (C2) systems.
• Strong experience in the design, installation, management, and administration of enterprise Microsoft SQL environments, along with other database solutions such as Oracle. Ability to apply this expertise to ensure effective configuration and interoperability of information systems.
• Solid understanding of enterprise IT services, including DNS, Active Directory Federation Services (ADFS), and other critical network services supporting business operations.
• Proficiency in at least one scripting language (e.g., PowerShell, Python, Bash, or JavaScript) for automation of deployments, administrative tasks, and operational procedures.
• Demonstrated experience in troubleshooting applications, operating systems, and database‑related issues, along with performing regular system maintenance.
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history.
• 5‑year contract with competitive tax‑free salary and household and children's allowances.
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave.
• Excellent private health insurance scheme.
• Generous annual leave of 30 days plus official holidays.
• NATO Pension Scheme.
• Development programs such as professional training, wellbeing, and more.

To learn more about NCIA and our work, please visit our website.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.