Senior Technician (ICT Systems Operations and Maintenance)

Victrix Legion; Norfolk (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Victrix Legion in Norfolk, VA seeks an IT Facilities/Support Technician to install, operate, and maintain computer systems on local area networks (LAN), and manage service desk tasks for on-premises workstations running Windows 11.

The role emphasizes reliable incident handling, ITIL/ITSM familiarity, and strong communication. On-site duties include light equipment lifting and desk installations as needed in a fast-paced environment.

Qualifications

• 3 years minimum experiences in Installation, operation and maintenance of computer systems on LAN.
• 3 years minimum experiences in System administration and maintenance of computers running Windows 11.
• Installation, operation and maintenance of COTS equipment (desktop/laptop, printers).
• Service Desk management including incident/problem/change and availability management.
• Experience with ITSM ticketing systems.
• A+ Fundamentals (Hardware/Software) preferred.
• ITIL foundational certification preferred.
• Must possess good communication skills.
• Some lifting up to 25lbs and physical desk installations may be required.
• English, written and spoken, essential.

Skills

LAN installation & maintenance

Windows system administration

Service Desk experience

ITSM ticketing knowledge

English communication

Team collaboration

Physical lifting (25 lbs)

Education

A+ Certification

ITIL Foundation

Tools

ITSM ticketing system

Desktop/Laptop deployment

Job description

UNTIL 04 September, 2026

Job Details

On-Prem/Remote: On-Premisses

Minimum Profile Required

• 3 years minimum experiences in Installation, operation and maintenance of computer systems on local area networks (LAN);
• 3 years minimum experiences in System administration and maintenance of computers running Microsoft Windows 11;
• Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
• Service Desk management, including incident and problem processing, change request processing, availability management and user interaction;
• Experience with ticketing system (such as ITSM);
• A+ Fundamentals (Hardware / Software) preferred;
• ITIL foundational certification preferred;
• Must possess good communication skills;
• Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.
• Language requirements: A thorough knowledge of English, both written and spoken, is essential.

• 3 years minimum experiences in Installation, operation and maintenance of computer systems on local area networks (LAN);
• 3 years minimum experiences in System administration and maintenance of computers running Microsoft Windows 11;
• Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
• Service Desk management, including incident and problem processing, change request processing, availability management and user interaction;
• Experience with ticketing system (such as ITSM);
• A+ Fundamentals (Hardware / Software) preferred;
• ITIL foundational certification preferred;
• Must possess good communication skills;
• Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.
• Language requirements: A thorough knowledge of English, both written and spoken, is essential.