Senior Technical Writer, Customer Education & Help Center

Certara; United States; Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Certara is hiring a Senior Technical Writer to create and maintain user-facing documentation for our scientific software platforms, including Phoenix. You will work with software developers, product management, and SMEs to ensure accuracy and clarity across PK/PD, pharmacometrics, biosimulation, and modeling workflows, and you will mentor other team members.

This role emphasizes structured authoring, single-sourcing, and the use of AI-assisted drafting tools to improve quality while preserving

Qualifikationen

• Bachelor's degree in English, Technical Writing, Biological Sciences, or another applicable field.
• 7+ years of experience creating product documentation, context-sensitive online help, and Help Center content for Web- or cloud-based software applications.
• Experience with structured, topic-based authoring and content reuse (single-sourcing), using modern authoring and publishing tools.
• Hands-on experience using AI-assisted tools in content development, with an understanding of validation, accuracy, and confidentiality risks in scientific content.
• Demonstrated ability to explain complex scientific or technical concepts accurately to different audiences and to evaluate technical accuracy with SMEs.
• Experience owning documentation deliverables through planning, development, expert review, revision, and release in an agile or release-driven environment.
• Strong organization and project management skills, including prioritizing multiple assignments, estimating effort, managing dependencies, and meeting commitments.
• Excellent written and verbal communication skills in English, including the ability to engage SMEs and communicate decisions to technical and non-technical stakeholders.

Aufgaben

• Plan, write, and maintain product documentation, online help, release documentation, and Help Center articles for assigned Certara products, including Phoenix.
• Research and write technically accurate content on PK/PD, pharmacometrics, biosimulation, and modeling workflows, learning the software well enough to evaluate workflows, outputs, and documentation implications.
• Design task-based, modular, reusable content that is easy to search, navigate, and maintain across help, release notes, and Help Center.
• Own documentation deliverables for each assigned release from planning through expert review, revision, and publication; track progress against the development schedule and escalates risks.
• Partner with software developers, product managers, and scientific subject matter experts (SMEs) to validate technical and scientific accuracy, including interviewing SMEs and participating in product design discussions and software testing.
• Manage assigned Help Center content, keeping it accurate, current, and well organized; use Help Center analytics, search terms, and customer feedback to prioritize updates.
• Maintain content standards, style guidelines, and documentation templates across products; review documentation produced by other departments when requested.
• Use AI-assisted tools in drafting, editing, and review workflows, applying defined validation steps to protect scientific accuracy, confidentiality, and quality; evaluate emerging authoring, AI, and automation tools for responsible adoption.
• Mentor and provide guidance to other content team members.

Kenntnisse

Technical writing expertise

Structured authoring

AI-assisted tools

SME collaboration

Project management

English communication

Ausbildung

Bachelor's degree in English or Technical Writing

Tools

Jira

Confluence

Jobbeschreibung

Certara is hiring a Senior Technical Writer to create and maintain user-facing documentation for our scientific software platforms, including Phoenix. You will work with software developers, product management, and SMEs to ensure accuracy and clarity across PK/PD, pharmacometrics, biosimulation, and modeling workflows, and you will mentor other team members.

This role emphasizes structured authoring, single-sourcing, and the use of AI-assisted drafting tools to improve quality while preserving