Client Implementation Consultant

Certara; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Training & development

Job summary

Certara is seeking a Medical Writer Enablement Specialist to help clients adopt CoAuthor with AI-assisted writing. You will lead onboarding, training, and ongoing enablement for client writers, reviewers, and project teams through live sessions, workshops, and office hours.

You will configure CoAuthor for clients, reflecting their document types and standards, guide responsible AI usage, and create training materials.

Qualifications

• Bachelor's degree in life sciences or related field; advanced degree preferred.
• Minimum 3 years of regulatory or medical writing experience in pharma/biotech/CRO.
• Strong understanding of regulatory writing workflow and challenges.
• Interest in AI-enabled tools; hands-on experience with generative AI is a plus.
• Comfortable learning and configuring new software, with Word proficiency.
• Experience training or presenting to groups; strong communication skills.

Responsibilities

• Develop expertise in CoAuthor features, templates, and AI capabilities as product evolves.
• Plan and deliver onboarding, training, and ongoing enablement for client writers, reviewers, and teams.
• Understand client regulatory writing workflows and how CoAuthor fits into them.
• Configure CoAuthor templates and prompts reflecting document types and standards.
• Guide clients in responsible AI usage, prompting, and verification of AI outputs.
• Create training materials, quick-start guides, and best-practice resources.
• Identify adoption challenges and partner with account/product teams to address them.
• Capture client feedback and share with Product/Development as actionable input.
• Participate in client meetings and product demos, bringing medical writing credibility.
• Collaborate with team to continually improve enablement approach.
• Manage multiple client engagements and ensure timelines are met.

Skills

Regulatory writing

Medical writing

Client enablement

Training delivery

Communication skills

Microsoft Word

Project management

Problem solving

Team collaboration

AI tooling awareness

Education

Bachelor's degree in life sciences

MS/PhD/PharmD preferred

Tools

CoAuthor platform

Generative AI tools

AI prompts configuration

Job description

Overview

Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and proactivity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies.

Responsibilities

• Develop deep expertise in CoAuthor's features, templates, and AI capabilities, and stay up-to-date as the product evolves


• Plan and deliver onboarding, training, and ongoing enablement for client writers, reviewers, and project teams through live sessions, workshops, and office hours


• Understand each client's regulatory writing workflow, including drafting, review, QC, and approval, and recommend how CoAuthor fits into it


• Configure CoAuthor for clients, including setting up templates and prompts that reflect their document types and standards


• Guide clients in using AI-assisted writing responsibly, including effective prompting, verifying AI output, and keeping a human in the loop


• Create training materials, quick-start guides, and best-practice resources for clients and internal teams


• Identify adoption challenges and workflow friction early, and partner with account and product teams to address them


• Capture client feedback and share it with Product and Development as clear, actionable input


• Participate in client meetings, product demonstrations, and technical evaluations, bringing medical writing credibility to conversations with current and prospective clients


• Collaborate with the existing team to share knowledge and continually improve our enablement approach


• Manage multiple client engagements simultaneously and ensure that timelines are met

Qualifications

• Bachelor's degree in life sciences or a related field; advanced degree (MS, PhD, PharmD) preferred


• At least 3 years of regulatory or medical writing experience in pharma, biotech, or a CRO, authoring documents such as clinical study reports, protocols, investigator brochures, or CTD modules


• Strong understanding of the regulatory writing workflow and the challenges faced by writers and reviewers


• Demonstrated interest in, and willingness to learn, AI-enabled tools; hands‑on experience with generative AI is a plus


• Comfortable learning and configuring new software, with strong working knowledge of Microsoft Word


• Experience training, mentoring, or presenting to groups, with excellent communication and interpersonal skills


• Strong problem‑solving skills, with the ability to diagnose workflow issues and turn them into practical solutions


• Ability to work independently and as part of a team


• Strong organizational skills and the ability to manage multiple projects at once


• Preferred: experience in software training, implementation, or customer enablement, and familiarity with regulated (GxP) environments


• Preferred: candidates who can work 9am-5pm ET

If you are a medical writer who is excited about AI, enjoys helping others succeed with new tools, and is looking for an opportunity to work with a dynamic team, we would love to hear from you.

Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.