Senior Technical Support Specialist

Oshkosh Corp.; Oshkosh (WI); On-site; USD 63,000 - 102,000; Full time

Job summary

Oshkosh Corp. is seeking a Senior Technical Support Specialist to support their innovative electric refuse vehicles. This role involves troubleshooting complex technical issues, maintaining customer relationships, and guiding internal staff. The ideal candidate will possess strong problem-solving skills and extensive experience in technical support.

Qualifications

• 5+ years experience in the field or related area.
• Ability to travel up to 30%.
• Ability to obtain a passport.

Responsibilities

• Act as a primary point of contact for technical troubleshooting assistance.
• Guide troubleshooting activities via phone and email.
• Maintain professional relationships with customers.

Skills

Verbal communication

Written communication

Problem solving

Mechanical aptitude

Electrical aptitude

Detail-oriented

Education

High School Diploma or equivalent

Associate's degree (standout qualification)

Job description

About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

THE ROLE

The senior level Technical Support Specialist will support internal and external customers via phone, email, face to face, or other media communication specifically on the McNeilus Volterra fully integrated Electric Refuse Collection Vehicle. This role will assist to repair and provide guidance on the overhaul of refuse equipment in the field.

This position is primarily based at our Dodge Center, MN facility but may require regular travel in the central United States.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Act a primary point of contact for McNeilus dealers and customers for technical troubleshooting assistance on McNeilus EV models.
• Able to guide troubleshooting activities over the phone and via email and ability to travel to support troubleshooting high complex issues as needed.
• Maintain a professional relationship with customers and other departments necessary to support the customer.
• Provide guidance for internal Technical Support Specialist on a mentor level as needed.
• Communicate all service related McNeilus documentation such as service field bulletins, information notices, and product updates to McNeilus dealers, customers, and other team members.
• Develop and maintain a knowledge database that will assist customers as a self-help and self-diagnostic tool for future support.
• Support training development, training content audits.
• Generate and utilize data from systems to provide analysis and guide other Technical Support Specialist in repair efforts.
• Participate in New Product Development (NPD) teams as a service representative and in engineering change notice review.
• Collaborate in continuous training efforts, both internally and externally, to maintain and increase proficiency on various products.

MINIMUM QUALIFICATIONS

• High School Diploma or its equivalent with five (5) or more years of experience in the field or in a related area.
• Ability to travel up to 30%.
• Ability to obtain a passport.

STANDOUT QUALIFICATIONS

• Associate’s degree in the field or a related area.
• Seven (7) or more years of experience.
• Experience with contact center or hands on equipment repair work.
• Detail oriented.
• Excellent verbal and written communication skills.
• Strong mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and the ability to read and understand schematics.
• Strong problem solving proficiencies.
• Advanced electrical and diagnostic experience or certifications
• Experience troubleshooting CANBUS systems and high voltage electrical systems.
• Bilingual - Fluent in French or Spanish.

Pay Range:

$63,500.00 - $101,700.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [e-mail].

Oshkosh Corporation is a merit-based Equal Opportunity Employer.Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.