Senior Technical Support Manager - Mission Critical Power

Stored Energy Systems LLC (SENS); Longmont (CO); On-site; USD 82,000 - 115,000; Full time

Benefits offered by this job

Free gym 24/7 access

Free EV charging

Breakfast and Lunch Café

After hours Grab & Go snacks

Basketball court

Walking paths

Job summary

Stored Energy Systems LLC (SENS) in Longmont, CO is seeking an experienced Technical Customer Support Manager for mission critical power applications. You will serve as the senior technical authority for industrial DC power, battery charging, energy storage, and power conversion portfolios, guiding support, warranty investigations, engineering, and product management.

You will own complex technical issues, lead root-cause analyses, mentor staff, and collaborate across the organization to improve

Qualifications

• 7+ years of experience supporting industrial electrical systems, critical power systems, DC power systems, field service engineering, commissioning, or related technical environments.
• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, Industrial Technology, or a related technical discipline; equivalent military training, technical certifications, or 11 years of experience in lieu of a degree.
• Experience working with 208VAC-480VAC/ 24VDC-220VDC.
• Demonstrated expertise troubleshooting complete industrial electrical systems, including AC/DC power conversion, battery charging systems, communications, and system integration.
• Strong understanding of electrical schematics, wiring diagrams, control systems, and industrial communications.

Responsibilities

• Deliver clear, professional, and technically accurate communication to customers, field technicians, and internal teams.
• Serve as the highest-level technical escalation point for complex Electrical Industrial Systems support cases.
• Build customer confidence through responsive, solution-oriented communication and technical leadership.
• Present root cause analyses, corrective actions, and technical recommendations to customers and internal leadership.
• Lead technical warranty investigations for complex product and system issues.

Skills

Troubleshooting

Electrical systems

Communication

Field service

Technical leadership

Education

Bachelors in Electrical Engineering

Tools

Modbus

SNMP

DNP3

CANbus

Job description

Stored Energy Systems LLC (SENS) in Longmont, CO is seeking an experienced Technical Customer Support Manager for mission critical power applications. You will serve as the senior technical authority for industrial DC power, battery charging, energy storage, and power conversion portfolios, guiding support, warranty investigations, engineering, and product management.

You will own complex technical issues, lead root-cause analyses, mentor staff, and collaborate across the organization to improve