Senior Technical Support Lead | PMM & Customer Solutions

S. J. Rollins Technologies, Inc.; Bangor (ME); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Care

Dental

Vision

Life Insurance

Profit Sharing

Retirement Plan

Job summary

S. J. Rollins Technologies, Inc. is seeking a Senior Technical Support Specialist in Bangor, Maine to resolve customer technical issues across full‑stack products and services.

You will act as PMM lead for customers, support project efforts, and drive timely, effective solutions for complex IT environments. Join a team that values reliability, customer relationships, and proactive service delivery. You will handle diverse tech problems, coordinate with Account Managers, and contribute to a

Qualifications

• Senior Technical Support Specialist with in-depth knowledge of SJR full‑stack products and services.
• Ability to resolve diverse technical issues across hardware, software, and networks.
• Strong communication with customers, teams, and account managers.

Responsibilities

• Complete all customer appointments and service tickets/tasks assigned
• Serve as PMM Lead for Customers
• Function as a Technical Lead for selected small customers
• Solve at least 90% of assigned help desk tickets independently, with minimal assistance
• Perform PMMs (Preventative Monthly Maintenance) for designated customers
• Assist team members on projects as assigned
• Communicate problems and solutions clearly to clients and Account Managers
• Estimate and quote basic sales for non-hosted inventory products
• Accept assignment of emergency phone as required
• Identify and relay potential business opportunities from client communications to Account Managers

Skills

Printer configurations

Outlook/Email configurations

Active Directory

Intune

Networking basics

Hardware troubleshooting

Tools

QuickBooks

Outlook

Active Directory

Intune

Wi‑Fi

Switches & Firewalls

Job description

S. J. Rollins Technologies, Inc. is seeking a Senior Technical Support Specialist in Bangor, Maine to resolve customer technical issues across full‑stack products and services.

You will act as PMM lead for customers, support project efforts, and drive timely, effective solutions for complex IT environments. Join a team that values reliability, customer relationships, and proactive service delivery. You will handle diverse tech problems, coordinate with Account Managers, and contribute to a