Senior Technical Support & Field Service Engineer

Armstrong Fluid Technology; City of North Tonawanda (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Armstrong Fluid Technology is seeking a Technical Support & Field Service Specialist in North Tonawanda, NY. The role involves delivering expert technical support to customers, on-site service, and coordinating with sales teams to resolve issues and improve equipment performance.

The position requires strong problem-solving skills, experience with building automation and pumps, and willingness to travel regionally.

Qualifications

• Minimum two years college technical diploma or degree in electrical or building controls (HVAC acceptable).
• Strong technical aptitude; able to work independently or in a team in a fast-paced environment.
• Experience in industrial environments with engineering, manufacturing and distribution operations.
• Public speaking / training experience is an asset.
• Knowledge of centrifugal pumps, heat exchangers, building automation controls, BACnet and Modbus.

Responsibilities

• Provide excellent technical support in an office-based environment or on-site.
• Assist customers with problematic equipment and offer economical solutions.
• Respond to customer technical inquiries online or on-site.
• Provide on-site training seminars for regional representatives and customers.
• Travel to various projects in the local region to troubleshoot jobs or assist with start-up and commissioning (20% travel).
• Make recommendations and collaborate with other teams and vendors to improve products or processes.
• Initiate corrective action reports if required.
• Implement recommendations relating to method improvements and cycle time reductions.

Skills

Technical aptitude

Team player

Root cause analysis

Problem solving

Leadership

Self-directed

Communication

Bilingual (preference)

Education

2-year technical diploma or degree in electrical/building controls

HVAC diploma/degree or 5+ years HVAC/Controls experience

Tools

BACnet

Modbus

Tridium Niagara

Wireless networking

Job description

Armstrong Fluid Technology is seeking a Technical Support & Field Service Specialist in North Tonawanda, NY. The role involves delivering expert technical support to customers, on-site service, and coordinating with sales teams to resolve issues and improve equipment performance.

The position requires strong problem-solving skills, experience with building automation and pumps, and willingness to travel regionally.