Technical Advisor

Armstrong Fluid Technology; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Armstrong Fluid Technology is seeking a technically adept professional to deliver exceptional customer support for mission-critical building systems. The role combines on-site and office-based support, with opportunities to train regional representatives and customers, ensuring optimal performance of Armstrong-supplied equipment.

You will collaborate with engineering, manufacturing, and distribution teams, apply root-cause analysis, and drive process improvements.

Qualifications

• University degree in electrical/building controls or automation; 1–2 years related experience.
• HVAC diploma/degree or 5 years HVAC/Controls experience also considered.
• 2+ years in engineering, manufacturing, or distribution operations in an industrial environment.

Responsibilities

• Provide excellent technical support in an office-based environment or on-site for local customers.
• Assist customers with problematic equipment and offer cost-effective solutions.
• Respond to customer inquiries online or on-site and conduct on-site training seminars.
• Travel to project sites (10% of time) to troubleshoot issues or assist with start-up and commissioning.
• Collaborate with internal teams and vendors to improve products and processes.

Skills

Technical aptitude

Root cause analysis

Customer-focused

Communication skills

Team leadership

Education

University degree in electrical/building controls/automation

HVAC diploma/degree or 5 years HVAC/Controls experience

Tools

BACnet

Modbus

Tridium Niagara

Wireless networking

Job description

Imagine working at the forefront of technology in mission-critical buildings/infrastructures industries, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence of nearly 100 years that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds, united by a shared mission to help our customers elevate building performance. Through smarter, more efficient solutions, we are helping to shape a more sustainable and carbon neutral world.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that improve energy efficiency, reduce environmental impact, and support the infrastructure our communities depend on every day. Every contribution helps lower global carbon footprints and brings us closer to a cleaner, more resilient future. Together, we’re creating a legacy that goes beyond business, one that’s making our cities, and the world, more sustainable.

Key Accountabilities

Customer Support

• Provide excellent technical support in an office-based environment or, at times, on-site for local customers.
• Assist customers with problematic equipment and offer cost-effective solutions.
• Respond to customer technical inquiries and provide support online or on-site.
• Conduct on-site training seminars for regional representatives and customers.
• Travel to various project sites (10% of scheduled time) to troubleshoot issues or assist with start-up and commissioning of Armstrong-supplied equipment.

Coordination & Process Improvement

• Perform additional departmental assignments as required.
• Collaborate with internal teams and vendors to enhance products and processes.
• Initiate corrective action, Root cause and Field service reports when necessary.
• Implement recommendations to improve methods and reduce cycle times.

What We’re Looking For

To Thrive In This Role, You Should Bring

Education & Experience

• University degree in electrical or building controls/automation with minimum of 1-2 years’ experience in related field. Alternatively, an HVAC diploma/degree or five (5) years of HVAC/Controls industry experience will be considered.
• At least two (2) years of experience working with engineering, manufacturing, and distribution operations in an industrial environment.
• Experience in technical support and/or customer service. Public speaking and training experience is an asset.

Technical Skills

• Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.
• Familiarity with building automation communication protocols such as BACnet and Modbus is required.
• Experience with Tridium Niagara and wireless networking is a definite asset.

Soft Skills

• Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.
• Creative problem-solving skills and ability to conduct root cause analysis.
• Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.
• Strong team-oriented leadership skills with a proactive, action-driven approach.
• Customer-first mentality with a commitment to taking ownership of support tickets and issues until customer expectations are met.
• Excellent communication skills with the ability to engage in open and authentic discussions in all situations.

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.