Customer Service & Order Specialist - HVAC Focus

Armstrong Fluid Technology; New York (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401k match

Paid Holidays

Paid Time Off

Employee Assistance Program

Safety footwear reimbursement

Job summary

Armstrong Fluid Technology in New York, NY, seeks a customer-focused specialist to handle order processing and inquiries in a fast-paced environment. You will maintain contracts, update data files, confirm orders in the MRP system, manage backlogs, and coordinate with sales, procurement and production to ensure on-time deliveries.

Requirements include a high school diploma, at least one year of customer service experience, and comfort with an MRP system; HVAC knowledge is a plus.

Qualifications

• High school diploma or equivalent; additional education is advantageous.
• Minimum one year of customer service experience.
• Must be eligible to work in the United States; no visa sponsorship.
• Ability to work independently and in a team.
• HVAC experience is a plus.
• Proficiency with an MRP system.

Responsibilities

• Maintain proactive and efficient communication with customers, promptly addressing their needs with professionalism.
• Handle customer inquiries via telephone and email with courtesy.
• Adhere to policies to meet service standards and business objectives.
• Collaborate with internal departments to ensure smooth service delivery.
• Maintain accurate records of customer contracts and process orders efficiently.
• Update customer data files to ensure integrity and accuracy.
• Process change orders and manage returns according to procedures.
• Enter and confirm customer orders in the Manufacturing Planning System.
• Manage regional order backlog and expedite orders as needed.
• Communicate delivery status and address issues promptly.
• Coordinate with finance on account matters and keep customers informed.
• Collaborate with sales, procurement, and production to ensure timely deliveries and resolve issues.
• Handle customer complaints to ensure satisfactory resolutions.

Skills

Customer service

Problem solving

Interpersonal communication

Analytical skills

Team collaboration

Leadership

Technical writing

HVAC knowledge

MRP system

Education

High school diploma

Additional education advantageous

Job description

Armstrong Fluid Technology in New York, NY, seeks a customer-focused specialist to handle order processing and inquiries in a fast-paced environment. You will maintain contracts, update data files, confirm orders in the MRP system, manage backlogs, and coordinate with sales, procurement and production to ensure on-time deliveries.

Requirements include a high school diploma, at least one year of customer service experience, and comfort with an MRP system; HVAC knowledge is a plus.