Senior Technical Support Engineer - Mission-Critical Systems

Nightwing Intelligence Solutions, LLC; Corridor North (MD); On-site; USD 122,000 - 253,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k plan

PTO

Holidays

Additional insurances

Job summary

Nightwing Intelligence Solutions, LLC is seeking an experienced Senior Technical Support Engineer to support high-visibility, mission-critical systems. The role requires active TS/SCI CI Poly clearance and will be based at Annapolis Junction, Maryland.

You will lead escalation, perform root cause analysis, and mentor junior engineers while driving system reliability and knowledge transfer. The position offers comprehensive benefits including medical, vision, dental, a 401(k), PTO, holidays, and

Qualifications

• 10+ years of relevant technical support experience.
• Active TS/SCI CI Poly clearance IAT Level II (required).
• Ability to work independently in fast-paced environments.
• Strong analytical and communication skills.

Responsibilities

• Serve as a primary escalation point for Tier2 and Tier3 support, resolving complex incidents across IT systems, applications, and infrastructure.
• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.

Skills

Technical support

Troubleshooting

Communication

Job description

Nightwing Intelligence Solutions, LLC is seeking an experienced Senior Technical Support Engineer to support high-visibility, mission-critical systems. The role requires active TS/SCI CI Poly clearance and will be based at Annapolis Junction, Maryland.

You will lead escalation, perform root cause analysis, and mentor junior engineers while driving system reliability and knowledge transfer. The position offers comprehensive benefits including medical, vision, dental, a 401(k), PTO, holidays, and