Senior Technical Support Engineer - Remote, Equity & PTO

Deel

Salt Lake City (UT)

Ibrido

USD 90.000 - 120.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Remote working environment

Competitive salary with equity

Comprehensive health benefits (medical

Flexible PTO

Descrizione del lavoro

PLP Group is seeking a Senior Technical & Customer Support Engineer to handle high-level inquiries and provide in-depth troubleshooting for our Linux-based malware protection solutions. You will own support interactions end-to-end from triage to resolution, ensuring smooth Monarx agent deployment across hosting environments.

You will guide customers through deployment, diagnose provisioning issues, gather complete intake, and escalate when needed.

Competenze

Direct experience at or with a web hosting provider.
Ability to deploy and troubleshoot the Monarx agent in varied hosting environments.
Strong written communication to explain technical issues to customers without oversimplifying.

Mansioni

Triage and respond to support requests via Helpdesk, Teams/Slack, and email within SLA.
Guide customers through deploying the Monarx agent across fleets and environments.
Troubleshoot agent provisioning, OS/version mismatches, and connectivity issues.
Collect complete intake details before escalation to enable rapid resolution.
Escalate to engineering/product with clear summaries and recommended next steps.
Own AI support tooling and improve knowledge base and automation use.