Senior Technical Support Engineer – Pharma & Packaging

Körber; Fargo (ND); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental and Vision insurance

Dynamic environment with international

Casual, flexible work environment

Job summary

Körber Pharma is hiring for a technical support role in Fargo, ND. The candidate will provide 1st/2nd level support across product lines, troubleshoot issues, document in the ticket system, and coordinate with partners on installations and service orders.

The role requires a technical degree and 5–7 years in manufacturing/automation, with packaging/pharma experience a plus and Salesforce/CRM familiarity. Travel domestically/internationally may be needed.

Qualifications

• You have a vocational or Associate’s degree in a technical field.
• You have 5 to 7 years of applicable technical / application experience in manufacturing and automation equipment.
• Experience with Packaging in the Packaging industry with pharmaceutical experience being a plus.
• Experience with Salesforce or CRM systems is preferred.
• You possess professional telephone etiquette and strong customer service/technical support skills.
• You demonstrate strong oral and written communication skills and mathematical competence.

Responsibilities

• Provide 1st and 2nd level product and technical support on all inquiries (via ticketing system, email, or phone).
• Execute process improvements to improve customer satisfaction.
• Document, escalate, and resolve issues in the ticket system and respond timely to customers.
• Serve as liaison between Körber Pharma and third-party companies for installation/technical issues.
• Assist project management with planning and coordinating commissioning of new projects and retrofits.
• Support legacy part inquiries and prepare spare parts packages and maintenance documentation.
• Provide technical advice to field service engineers and support for service orders (pre- and post-discussion).
• Provide field support to customers and occasionally visit to address concerns.
• Support management and cross-functional teams on other duties; maintain a clean, safe work area.
• Show eagerness to learn and participate in special projects.

Skills

Customer service

Technical support

Communication skills

Multi-tasking

Mathematical ability

Planning and scheduling

Lifecycle management

CRM experience

ERP systems

Office tools

Education

Vocational or Associate’s degree in a technical field

Tools

Salesforce

ERP systems

Job description

Körber Pharma is hiring for a technical support role in Fargo, ND. The candidate will provide 1st/2nd level support across product lines, troubleshoot issues, document in the ticket system, and coordinate with partners on installations and service orders.

The role requires a technical degree and 5–7 years in manufacturing/automation, with packaging/pharma experience a plus and Salesforce/CRM familiarity. Travel domestically/internationally may be needed.