Senior Technical Support Engineer - Hybrid (Onsite 3x/wk)

Stryker Group; Fort Wayne (IN); On-site; USD 70,000 - 144,000; Full time

Job summary

Stryker Group in Fort Wayne, Indiana is seeking a Senior Technical Support Engineer to ensure Vocera solutions are deployed and supported. The role combines technical investigation, customer service, and cross-team collaboration in a non-call-center environment.

You will work onsite at Fort Wayne three days a week, with remote Mondays and Fridays, and participate in documenting issues, coordinating responses, and contributing to product knowledge.

Qualifications

• BA in Computer Science or related field or 6+ years of relevant experience.
• Minimum 2 years in customer technical support in a hosted environment.
• Ability to document and manage customer issues with clear communication.
• Experience with Linux system administration is preferred.
• Familiarity with virtualization, PKI, LDAP and SSL/TLS.
• Experience with SQL scripting and relational databases is a plus.

Responsibilities

• Document and manage customer issues and requests, delivering excellent service.
• Monitor and respond to inquiries, coordinate updates and resolutions.
• Collaborate with internal teams to escalate and solve problems.
• Review product documentation before new releases.
• Report defects and enhancement requests.
• Identify and advocate product supportability requirements.
• Partner with customers to design, scope, and implement design requests.

Skills

Customer support

Linux concepts

SQL scripting

LDAP authentication

Education

BA in Computer Science or related field

6+ years relevant experience

Tools

VMware

Hyper-V

PowerShell

Command line

RHEL

SSL/TLS

PKI

Job description

Stryker Group in Fort Wayne, Indiana is seeking a Senior Technical Support Engineer to ensure Vocera solutions are deployed and supported. The role combines technical investigation, customer service, and cross-team collaboration in a non-call-center environment.

You will work onsite at Fort Wayne three days a week, with remote Mondays and Fridays, and participate in documenting issues, coordinating responses, and contributing to product knowledge.