Senior Technical Support Engineer – Embedded Systems & Simulation (Intel Simics) (Fully Remote)

Undisclosed; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Undisclosed is seeking a technical support engineer to empower customers developing embedded systems, IoT devices, and complex software through simulation and virtualization technologies.

You will troubleshoot issues, perform root cause analysis, maintain lab environments with Intel Simics and QEMU, and collaborate with engineering teams while creating technical documentation and training materials.

Qualifications

• Provide advanced technical support for customers developing embedded systems, IoT devices, and complex software.
• Troubleshoot hardware and software issues, perform root cause analysis, and maintain lab environments with Intel Simics and QEMU.
• Collaborate with engineering teams, manage escalations, and create technical documentation and training materials for customers and colleagues.

Responsibilities

• Provide advanced technical support for customers developing embedded systems, IoT devices, and complex software.
• Troubleshoot complex hardware and software issues, perform root cause analysis, and maintain lab environments with Intel Simics and QEMU.

Skills

Advanced support

Root cause analysis

Lab environments

Cross-functional collaboration

Technical documentation

Training materials

Tools

Intel Simics

QEMU

Simulation software

Job description

• Provide advanced technical support for customers developing embedded systems, IoT devices, and complex software using simulation and virtualization technologies.
• Troubleshoot complex hardware and software issues, perform root cause analysis, and maintain lab environments with Intel Simics and QEMU.
• Collaborate with engineering teams, manage escalations, and create technical documentation and training materials for customers and colleagues.