Senior Technical Support Engineer, Cloud & Containers Remote

Chainguard; Northern (KY); Hybrid; USD 120,000 - 137,000; Full time

Benefits offered by this job

Stock options

Health insurance

Flexible time off

Parental leave

Remote-first culture

Job summary

Chainguard is seeking a Senior Technical Support Engineer to be the go-to expert for Chainguard Images. You’ll triage complex issues, collaborate with Engineering, and ensure customers receive world-class support with clear communication and thorough issue documentation.

You will handle after-hours on-call rotations and contribute to Knowledge Base content, with a focus on security-conscious, production-grade open source tooling.

Qualifications

• 5+ years supporting enterprise customers with a calm, confident approach.
• 3+ years with Linux, Docker and Kubernetes.

Responsibilities

• Triage, investigate, manage, and resolve complex Chainguard Images issues.
• Escalate to Engineering when necessary and partner with cross-functional teams.
• Communicate clearly with customers to meet SLAs and keep them informed.

Skills

Linux

Docker

Kubernetes

GitHub

Helm Charts

Terraform

Open Source

AWS/Azure/GCP

Education

Bachelor’s degree (STEM preferred)

Tools

CI/CD tools

Job description

Chainguard is seeking a Senior Technical Support Engineer to be the go-to expert for Chainguard Images. You’ll triage complex issues, collaborate with Engineering, and ensure customers receive world-class support with clear communication and thorough issue documentation.

You will handle after-hours on-call rotations and contribute to Knowledge Base content, with a focus on security-conscious, production-grade open source tooling.