Senior Technical Support Engineer - APIs & SSO

Frontify; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with matching

PTO 25 days/year

Education & wellbeing days

Job summary

Frontify is seeking a Senior Technical Customer Support Specialist to tackle complex technical issues including APIs, integrations, and advanced SSO/SAML configurations. You will translate technical insights into actionable guidance for customers and collaborate with Engineering to resolve root causes.

You’ll mentor teammates, identify patterns, and help improve our knowledge base and AI tooling. This role supports a hybrid work model with two days weekly in the Frontify office.

Qualifications

• Strong hands-on technical skills: REST or GraphQL APIs, SSO/SAML and identity providers, DNS, and web technologies.
• Experience with integrations, MCP, or scripting is a strong plus.

Responsibilities

• Lead complex escalated cases involving APIs, integrations, MCP, and advanced SSO/SAML configurations.
• Reproduce and debug issues using API tools, logs, browser developer tools, and network traces.
• Handle high-stakes customer conversations with technical teams and provide strategic advice.

Skills

REST APIs

GraphQL APIs

SSO/SAML

DNS

Integrations

MCP

Tools

Scripting

Job description

Frontify is seeking a Senior Technical Customer Support Specialist to tackle complex technical issues including APIs, integrations, and advanced SSO/SAML configurations. You will translate technical insights into actionable guidance for customers and collaborate with Engineering to resolve root causes.

You’ll mentor teammates, identify patterns, and help improve our knowledge base and AI tooling. This role supports a hybrid work model with two days weekly in the Frontify office.