Senior Technical Support Engineer - AI-Driven Legal Tech

Litera; North Carolina; Hybrid; USD 95,000 - 130,000; Full time

Job summary

A leading legal technology company is looking for a Senior Technical Support Engineer to handle complex technical cases, mentor junior engineers, and collaborate with cross-functional teams to ensure customer satisfaction. This hybrid position located in Raleigh, NC requires strong troubleshooting skills and a degree in computer science or Information Technology. Join us to shape the future of the legal profession and contribute to transformative solutions that impact millions of legal professionals worldwide.

Qualifications

• 3-5 years of experience in technical product support, preferably in a SaaS environment.
• Experience in legal tech or document lifecycle software is an advantage.
• Ability to work rotating shifts to support global customers.

Responsibilities

• Deliver end-to-end case management from intake to resolution.
• Troubleshoot product installation and performance issues.
• Collaborate with Product, Engineering, and Customer Success teams.

Skills

Strong troubleshooting skills across software, systems, and user environments (OS, networking, databases)

Ability to manage multiple tickets and meet deadlines

Clear, structured communication to both technical and non-technical users

Education

Bachelor's degree in computer science, Information Technology, or equivalent experience

Tools

Salesforce/ServiceCloud

Scripting

SQL

Job description

A leading legal technology company is looking for a Senior Technical Support Engineer to handle complex technical cases, mentor junior engineers, and collaborate with cross-functional teams to ensure customer satisfaction. This hybrid position located in Raleigh, NC requires strong troubleshooting skills and a degree in computer science or Information Technology. Join us to shape the future of the legal profession and contribute to transformative solutions that impact millions of legal professionals worldwide.