Senior Technical Support Engineer

Binance; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company at the forefront of the blockchain revolution as a Technical Support Engineer. This role offers the opportunity to work with high-profile institutional clients, providing essential support for API trading issues in a dynamic and fast-paced environment. You'll collaborate closely with product and development teams globally, ensuring top-notch service quality and continuous improvement. With a flexible location and a commitment to diversity, this innovative firm is dedicated to shaping the future of finance and technology. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Benefits

Work-from-home arrangement

Competitive salary

Career growth opportunities

Continuous learning

Collaborative work environment

Qualifications

• 5+ years of experience in technical roles with strong collaboration skills.
• Bilingual in English and Mandarin for effective communication.

Responsibilities

• Provide technical support for API trading issues in a high-volume environment.
• Collaborate with stakeholders and improve service quality.

Skills

Technical Support

Bilingual English/Mandarin

Team Collaboration

Communication Skills

Data Analysis

Education

Bachelor's degree in Computer Science

Master's degree in Computer Science

Tools

Quantitative Trading Systems

Cloud Platforms

Open-source Frameworks

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the cryptocurrency revolution that is changing the world?

We are looking for a talented Technical Support Engineer / API Trading Support to join the TechOps team.

This role will involve investigating and resolving technical questions related to API programming issues, and cover global institutions such as HFTs and algo/quant funds. It will include close cooperation with our VIP Account team, Customer Support, internal Dev/Infra teams, as well as other parties. The role also needs to talk to VIP customers directly, so bilingual fluency in both English and Mandarin is preferred.

Location is flexible - can be LATAM/EU/MENA/APAC region.

Responsibilities

• Provide technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions.
• Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team.
• Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
• Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
• High responsibility in continuous improvement in service quality and efficiency.
• Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.

Requirements

• Over 5 years of experience in technical roles.
• Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders.
• Strong team collaboration and internal communication skills.
• Understanding of software development methodologies and coding standards.
• Ability to present or explain fluently to engineers, product managers, and clients.
• Bachelor's or Master's degree in Computer Science, Mathematics, or related scientific disciplines.

Preferred Qualifications:

• Experience in developing and maintaining quantitative trading systems.
• Strong data analysis skills, with an understanding of data analysis in trading markets (not limited to cryptocurrency markets).
• Experience in designing and developing large-scale systems.
• Experience in migrating large-scale systems to cloud platforms, with familiarity in hybrid cloud architectures.
• Familiar with common open-source frameworks and tools, with experience participating in open-source projects.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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