Senior Technical Specialist - Presales

Motorola Solutions Inc; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Motorola Solutions Inc. in North America seeks a Senior Technical Specialist within the Software Enterprise Presales team.

You will own strategic opportunities, coordinate across Systems Integration, Service, Sales, and Product groups, and lead end-to-end presales efforts for complex deployments. You will serve as the technical lead from qualification through contract and transition to implementation, shaping solutions for public safety, utilities, and enterprise customers with a focus on first

Qualifications

• Bachelor's Degree with 4+ years of experience in Sales, Sales Engineering, Solutions Architecture, Customer Success, Project Management, Military, and/or Public Safety.
• OR 8+ years of experience in Sales, Sales Engineering, Solutions Architecture, Customer Success, Project Management, Military, and/or Public Safety.
• This position is subject to working in high security areas governed by the US Department of Justice's CJIS Security Policy and requires fingerprint background checks.
• Prior working experience in Public Safety Software systems is highly desired.
• Strong general knowledge of next generation 9-1-1 fundamentals, network architecture.

Responsibilities

• Lead project teams across the country in developing winning strategies for large, competitive megaprojects.
• Guide the team to craft and execute a plan of response to maximize the chance of winning the deal.
• Serve as the technical lead supporting the sales lifecycle from qualification through contract and transition to implementation.
• Design end-to-end solutions comprised of Motorola products and 3rd party elements and own the technical and interface designs.
• Identify, mitigate, and document technical risks and costs, and create solution documentation meeting requirements.
• Support the Sales team as a technical resource during customer interactions, pre-bid meetings, product demos and negotiations.
• Act as a trusted advisor to customers by influencing product roadmaps and strategies.
• Capture customers' business requirements to shape targeted customer strategies.
• Provide technical expertise to the broader Presales team and stay current with industry trends.
• Leverage engineering, project management, and competitive analysis skills to deliver winning offerings.
• Balance short-term sales goals with long-term business objectives.
• Develop and deliver customer presentations.

Skills

Sales engineering

Solutions architecture

Public safety software

Education

Bachelor's Degree

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions we are Solving for Safer every day. In our never-ending pursuit to help keep people safe everywhere, our Presales Center of Excellence team applies our Public Safety ecosystem of technologies focused on Critical Communications, Video Security, and the Command Center from ideation to creation, challenge to resolution. We build and connect technologies to help protect people, property, and places. Our solutions enable the collaboration between public safety agencies and enterprises that's critical for a proactive approach to safety and security. The Presales Center of Excellence is the technical lifeblood of the Sales Organization for strategic and complex opportunities. Our engineers, managers, and specialists bring to life the innovative solutions that make a difference in the moments that matter. And we do so with a sense of mission, purpose, innovation, inclusion, and accountability.

Job Description

The position is for the Senior Technical Specialist role for the Software Enterprise Organization. This team will be responsible for working closely with the Sales Team on designated strategic opportunities to deliver customer-driven, world-class, end-to-end solutions that rise to the challenges of first responder, government, utility, transportation, and enterprise customers across North America. This will include the ownership of these strategic projects by coordinating with the various functional teams (Systems Integration, Service, Sales, Product Groups) to ensure all of the business units' goals are addressed through our proposals. The role will focus on the entirety of the Motorola Solutions Ecosystem and portfolio.

Responsibilities:

• Leading project teams across the country in developing winning strategies for competitive mega-sized projects. The systems integration specialist provides total solution ownership in the development of the presale project strategy, system design, and implementation and service plans
• Leadership role to help and guide the team to form and execute a plan of response that provides the best chance of success in winning the deal
• Serve as the technical lead that supports the sales life-cycle from qualification through contract and participates in customer meetings, proposal development, negotiations and transition to the implementation team
• Design end-to-end solutions comprised of the product portfolio and 3rd party elements and own the technical and interface designs
• Assume responsibility for identifying, mitigating, and documenting technical solution risks, capturing technical solution costs, and creating solution documentation that meets customer, contract and deployment requirements
• Support the Sales team as a technical resource during the course of customer interactions, including pre-bid meetings, product demonstrations, negotiations, and other product/technical discussion as needed
• Act as a trusted advisor to customers by influencing product development roadmaps and strategies to ensure future success
• Capture customers' business requirements during initial proposal submissions to help drive the development of specific customer strategies
• Provide technical expertise and support to the larger Software Enterprise Presales team by staying current with industry trends, policies, and technologies
• Leverage experience and skills in engineering, project management, business and competitive analysis, resource planning, customer engagement, and team dynamics leadership to produce winning system and product offerings
• Balance conflicting priorities of short-term success through sales and alignment with long-term business goals
• Develop and deliver customer presentations

Qualifications:

• Bachelors Degree with 4+ years of experience in Sales, Sales Engineering, Solutions Architecture, Customer Success, Project Management, Military, and/or Public Safety
• OR 8+ years of experience in Sales, Sales Engineering, Solutions Architecture, Customer Success, Project Management, Military, and/or Public Safety
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
• Prior working experience in Public Safety Software systems is highly desired
• Strong general knowledge of next generation 9-1-1 fundamentals, network archi