Senior Technical Specialist
HCL Technologies Limited
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Benefits offered by this job
Job summary
HCLTech in Montgomery, Alabama seeks an experienced AWS Platform Support Lead to supervise cloud platform operations, production support, and incident management across AWS environments. You will lead a team of support engineers, drive operational excellence, ensure platform stability and security, and act as the primary escalation point for critical incidents.
The role requires deep AWS expertise, ITIL-based service management, and hands-on leadership to improve availability, automation, and
Qualifications
- Experience leading cloud platform support teams.
- Strong AWS expertise and ITIL-based service management.
- Hands-on leadership to improve availability, automation, and performance.
- Ability to manage incident, problem, change and release processes.
Responsibilities
- Lead and mentor a team of AWS Platform Support Engineers.
- Provide technical guidance for cloud operations and platform improvements.
- Define support standards and operational procedures.
- Serve as the escalation point for complex production issues.
- Oversee incident, change, and release management activities.
- Drive major incident management and recovery coordination.
Skills
Education
Tools
Job description
We are seeking an experienced AWS Platform Support Lead to oversee cloud platform operations, production support, incident management, and infrastructure reliability across AWS environments. The ideal candidate will lead a team of support engineers, drive operational excellence, ensure platform stability and security, and act as the primary escalation point for critical incidents.
This role requires strong expertise in AWS cloud services, infrastructure operations, automation, monitoring, and ITIL-based service management processes.
- Lead and mentor a team of AWS Platform Support Engineers.
- Provide technical guidance for cloud operations, support activities, and platform improvements.
- Define support standards, operational procedures, and best practices.
- Serve as the technical escalation point for complex production issues.
- Manage and support AWS infrastructure across multiple environments.
- Ensure high availability, scalability, performance, and reliability of cloud platforms.
- Oversee incident, problem, change, and release management activities.
- Drive major incident management and coordinate recovery efforts.
- Perform Root Cause Analysis (RCA) and implement preventive actions.
- Manage and support AWS services including:
- Route 53
- Auto Scaling
- Establish proactive monitoring and alerting mechanisms.
- Define and track platform SLAs, KPIs, and operational metrics.
- Analyze trends and recommend improvements for platform stability.
- Ensure capacity planning and performance optimization.
- Drive automation of operational activities using Infrastructure as Code (IaC).
- Support CI/CD processes and release deployments.
- Implement operational automation using:
- Terraform
- CloudFormation
- Ansible
- Python
- Shell Scripting
- Ensure cloud environments adhere to security policies and compliance requirements.
- Review IAM configurations, access controls, and overall security posture.
- Collaborate with security teams to remediate vulnerabilities and audit findings.
- Partner with application, DevOps, security, network, and business teams.
- Provide regular operational reports and service review updates.
- Lead customer and stakeholder communications during major incidents and service reviews.
- Route 53
- Auto Scaling
- Shell Scripting
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- Manage and coach a team of cloud support engineers.
- Conduct performance reviews and development planning.
- Drive shift governance and support coverage planning.
- Ensure adherence to operational SLAs and OLAs.
- Lead major incident bridges and stakeholder communications.
- Drive continuous service improvement initiatives.
- AWS Certified Solutions Architect – Professional
- AWS Certified DevOps Engineer – Professional
- AWS Certified Security – Specialty
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- AWS Cloud Operations Leadership
- Incident & Problem Management
- Platform Reliability Engineering
- Site Reliability Engineering (SRE)
- Team Leadership & Mentoring
- Cloud Security & Governance
- Performance Optimization
- Experience with Kubernetes (EKS) and container platforms.
- Exposure to FinOps and AWS cost optimization practices.
- Multi-cloud experience (Azure and/or GCP).
- Knowledge of SRE practices and observability frameworks.
- Experience supporting global 24x7 operations.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- 8+ years of IT infrastructure and production support experience.
- 5+ years of hands‑on AWS cloud operations experience.
- Experience leading platform support teams in a production environment.
- Strong understanding of cloud networking, security, and infrastructure architecture.
- Experience working within ITIL-based service management environments.
- Excellent communication, leadership, and stakeholder management skills.
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies.
- medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year)
- 10 paid holidays per year
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