Principal Service Manager: Refining & Process Tech

Honeywell INC. in; Centennial (CO); Hybrid; USD 177,000 - 222,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Paid Holidays

Paid Time Off

Job summary

UOP LLC, a Honeywell subsidiary, is seeking a Principal Service Manager to lead service and technical support for refining customers across North America. This role reports to the Senior Manager, North America Services and will be hybrid from Des Plaines, Rosemont, Houston, or Denver with up to 40% travel.

You will coordinate with Account Managers, build strong customer relationships, manage service agreements, guide field teams, and grow Connected Service offerings while ensuring high customer

Qualifications

• 10+ years of experience in the refining and petrochemicals industries.
• Proven expertise in chemical engineering principles and practices.
• Strong problem-solving and analytical skills.
• Ability to manage and influence others with a demonstrated capability to collaborate with people and organizations while driving results.
• Able to collaborate with cross business units to prioritize actions and resources.
• Provide timely and concise information to others and using clear and thoughtful oral and written communications to influence, negotiate and collaborate effectively
• Able to manage internal work processes through established systems and tools to support the team needs.

Responsibilities

• Establish strong customer relationships across several levels of the organization through frequent direct contact and service delivery that helps to increase customer profits and reduces risk.
• Deliver on contractual obligations to the customer (Service Agreements, catalyst sales commitments, etc.).
• Collaborate and support to drive service and digital offerings to meet Service financial targets and support efficiency of service delivery.
• Manage the troubleshooting efforts for the assigned customer base with the help of UOP's Technical Service Department personnel as necessary to ensure timely, accurate and effective support.
• Maintain a high-level understanding of UOP technologies to translate customer inquiries into well-defined problems for Technical Services.
• Support new unit start-up and catalyst reload activities, coordinate work scope and schedule for on-site support including forecasts and staffing.
• Work with Account Team to share customer intelligence and develop strategies to win and retain business, and prospect for new opportunities.
• Identify opportunities for customer value creation by developing leads and service offerings, spotting bottlenecks for revamps, and signaling catalyst opportunities to the Account Manager.
• Act as a customer gateway into UOP to enable right solutions.
• Leverage Honeywell business potential within target accounts.

Skills

Experience in refining

Chemical engineering principles

Problem solving

Influencing others

Cross-functional collaboration

Clear communications

Internal process management

Education

Bachelor's degree in Chemical Engineering

Job description

UOP LLC, a Honeywell subsidiary, is seeking a Principal Service Manager to lead service and technical support for refining customers across North America. This role reports to the Senior Manager, North America Services and will be hybrid from Des Plaines, Rosemont, Houston, or Denver with up to 40% travel.

You will coordinate with Account Managers, build strong customer relationships, manage service agreements, guide field teams, and grow Connected Service offerings while ensuring high customer