Senior Technical Services & Field Support Manager

Motorola Solutions; Northern (KY); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a high-performing Manager of Technical Services & Customer Support to lead post-sales technical services teams, including Helpdesk and Field Engineers, across 24/7 operations supporting Exacom Hindsight 4.

This role drives SLA compliance, on-site deployments, and collaboration with PSAPs and emergency centers, with 25–50% travel and a background clearances requirement for government customers.

Qualifications

• 5+ years managing technical support and/or field deployment teams.
• Experience in public safety or mission-critical environments preferred.
• Proven ability to lead remote and on-site technical teams.

Responsibilities

• Lead dual-function Helpdesk and Field Engineer teams with KPIs.
• Oversee ticket queues, SLA adherence, and on-call rotation.
• Plan on-site deployments, SAT, and security compliance.
• Improve workflows and coordinate with Product/Engineering teams.

Skills

Leadership

Communication

Project coordination

Customer relations

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Exacom Hindsight 4

Windows Server

SQL databases

VoIP/SIP/RoIP

CTI and dispatch console

NICE/Verint/Eventide (as reference)

Job description

Motorola Solutions is seeking a high-performing Manager of Technical Services & Customer Support to lead post-sales technical services teams, including Helpdesk and Field Engineers, across 24/7 operations supporting Exacom Hindsight 4.

This role drives SLA compliance, on-site deployments, and collaboration with PSAPs and emergency centers, with 25–50% travel and a background clearances requirement for government customers.