Technical Services & Field Ops Manager (Public Safety)

Motorola Solutions; Dallas (TX); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Paid Time Off

Job summary

Exacom, a Motorola Solutions company, seeks a Technical Support & Field Operations Manager to lead post-sales services for Exacom Hindsight 4. The role oversees a dual-function team of Helpdesk technicians and Field Engineers, ensuring on-site deployments, 24/7 support, and continuous improvement in service delivery for public safety clients.

The ideal candidate has 5+ years of technical management experience in mission-critical environments and a strong CAD/IT background, with willingness to

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• p>Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred.
• p>Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsibilities

• - Direct, mentor, and evaluate a dual-function team of Tier 1/2 Helpdesk Technicians and Field Engineers.
• - Oversee day-to-day helpdesk operations and escalation workflows with 24/7/365 coverage.
• - Plan and execute on-site hardware/software installations, upgrades, and SAT.
• - Drive process improvements and maintain strong stakeholder relationships across PSAPs and municipal clients.

Skills

Technical leadership

Public safety knowledge

SLA & metrics management

Customer relations

Communication

Problem solving under pressure

Education

Bachelor's degree in IT / CS / Engineering

Tools

Exacom Hindsight 4

SQL databases

NICE/Verint (logging systems)

Job description

Exacom, a Motorola Solutions company, seeks a Technical Support & Field Operations Manager to lead post-sales services for Exacom Hindsight 4. The role oversees a dual-function team of Helpdesk technicians and Field Engineers, ensuring on-site deployments, 24/7 support, and continuous improvement in service delivery for public safety clients.

The ideal candidate has 5+ years of technical management experience in mission-critical environments and a strong CAD/IT background, with willingness to