Public Safety Tech Services & Field Operations Manager

Motorola Solutions; Schaumburg (IL); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive bonus

Medical benefits

401K with match

Paid holidays

Paid time off

Employee stock purchase plan

Parental leave

Family leave

Job summary

Motorola Solutions, Exacom unit, seeks a high-performing Technical Support & Field Operations Manager to lead post-sales services for Exacom Hindsight 4. You will manage internal Helpdesk and Field Engineers, ensuring on-site deployments, 24/7 coverage, and tight SLA adherence for critical public safety systems.

Responsibilities include coaching, KPI setting, escalation management, and coordinating deployments with PSAPs and client IT teams.

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Experience in public safety, mission-critical environments, telecommunications, or NG911 systems preferred.

Responsibilities

• Lead Tier 1/2 Helpdesk and Field Engineer teams, with KPI governance.
• Oversee 24/7/365 on-call support and SLA compliance for Exacom Hindsight 4.
• Plan on-site installations, upgrades, and SAT with client IT/dispatch alignment.
• Improve processes, document workflows, and drive customer satisfaction.

Skills

VoIP & SIP RoIP

Audio recording

Windows Server

Networking (Routers/Switches)

CTI & dispatch

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Exacom Hindsight 4

NICE/Verint/Eventide logging

SQL databases

CTI systems

Job description

Motorola Solutions, Exacom unit, seeks a high-performing Technical Support & Field Operations Manager to lead post-sales services for Exacom Hindsight 4. You will manage internal Helpdesk and Field Engineers, ensuring on-site deployments, 24/7 coverage, and tight SLA adherence for critical public safety systems.

Responsibilities include coaching, KPI setting, escalation management, and coordinating deployments with PSAPs and client IT teams.