Senior Technical Service Specialist

Ener Sys DT1; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous Time Off

Comprehensive Benefits

Financial & Career Growth

401(k) Matching

Innovative Culture

Job summary

EnerSys Advanced Systems seeks an experienced technical professional to support installation and troubleshooting of batteries and related equipment. You will investigate customer reports, coordinate with laboratories for analysis, and help prevent future issues through proactive technical assistance.

Some travel and ITAR/compliance responsibilities apply. The role requires a technical Bachelor’s degree and 8+ years of relevant industry experience, plus strong communication and mathematical

Qualifications

• Bachelor’s degree in a technical discipline or equivalent plus industry/military experience.
• Strong ability to read/interpret business, technical, and regulatory documents.
• Willingness to travel up to 25% for training, meetings, and support.

Responsibilities

• Plans, coordinates, and supports activities installing batteries and equipment.
• Investigates and resolves customer reports of technical problems with batteries and charging systems.
• Eliminates future issues by performing duties in essential areas with cross-functional teams.
• Provides technical support and training on EnerSys products and battery tech.
• Collaborates with laboratories for analysis and defect understanding.
• Maintains safety and environmental compliance in daily operations.

Skills

Reading and interpreting technical/reg

Effective communication

Mathematical calculations

MS Office proficiency

Ability to obtain security clearance

Education

Bachelor's degree in a technical discipline

Job description

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting‑edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.

Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a “U.S. Person” under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.

What We Offer:

• Generous Time Off — 3+ weeks of paid time off, plus 11 paid holidays


• Comprehensive Benefits — Medical, dental, and vision coverage for employees and dependents at a discounted rate


• Financial & Career Growth — Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan


• 401(k) Matching — 100% match at a 6% contribution level


• Innovative Culture — We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees’ skills and career development.

At EAS, we don’t just build batteries — we power systems and devices that protect not only individual citizens but communities across the world.

If you’re excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we’d love to hear from you!

Learn More About EAS

Job Purpose

Plans, coordinates, and generally supports activities concerned with installing batteries and associated equipment, investigating and resolving customer reports of technical problems with batteries and charging systems, and eliminating future operational or service difficulties by performing the following duties as listed in the Essential Duties & Responsibilities section. This includes applications engineering efforts related to all Land, Sea & Air products and chemistries.

Essential Duties and Responsibilities

• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, ISO9000 and AS9100.


• Occasionally travels to customer sites to inspect, evaluate, diagnose, and repair EnerSys batteries and associated equipment.


• Provides technical assistance to various EnerSys customers during storage periods, battery installations and maintenance availabilities.


• Coordinates with EnerSys laboratories for the removal, disassembly, and analysis of batteries to detect defects and/or better understand performance.


• Diagnoses and troubleshoots battery monitoring equipment as well as other associated vehicle (aircraft, land vehicle, submarine, robotic) electronic equipment related to EnerSys batteries.


• Provide technical support to end users through assistance in the selection of the appropriate product and battery technology followed by training on the proper use and maintenance of EnerSys batteries in their applications and then, as needed, help in resolving any application issues that may arise. Provide feedback to EnerSys Product Engineering so that continuous improvement in products is achieved and customer satisfaction is enhanced.


• Provide additional assistance on an as needed basis to other members of Sales, Service, and Engineering teams on special projects as they develop through the normal course of business. These could include, but are not limited to; customer visits, supplier visits, conference and trade show support, literature review and custom order reviews.


• Maintains a safe, orderly, and clean working environment.

Qualifications

• Minimum of 8 years of relevant industry experience and/or training


• Bachelor’s degree in a technical discipline preferred; equivalent education plus industry or military experience considered


• Strong ability to read and interpret business, technical, and regulatory documents


• Effective written and verbal communication skills, including reports and presentations


• Proficient in mathematical calculations (percentages, proportions, geometry, algebra)


• Working knowledge of Microsoft Office, email, internet tools, and ability to learn EnerSys systems


• Ability to obtain and maintain a U.S. Government Confidential security clearance


• Willingness to travel overnight up to 25% for training, meetings, and customer support

General Job Requirements

• This position will work in an office setting, expect minimal physical demands.


• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.


• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.


• Must be able to differentiate colors.


• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.