Field Service Representative

EnerSys; Spokane Valley (WA); On-site; USD 85,500 - 128,200; Full time

Benefits offered by this job

Generous Time Off

Comprehensive Benefits

Financial & Career Growth

401(k) Matching

Innovative Culture

Job summary

EnerSys Advanced Systems (EAS) seeks a Field Service Representative to provide on-site technical support for Rebel Power and communications products. You will enable demonstrations, training, product integration, and field troubleshooting while collaborating with Sales, PM, and Engineering to ensure successful deployments.

The role requires extensive travel to remote locations, including military installations, and representing Rebel professionally as a subject matter expert.

Qualifications

• 2+ years of experience in supporting communications and/or power products.
• High School diploma, prior military, or equivalent relative experience.
• Excellent communication skills and strong troubleshooting methodologies.

Responsibilities

• Provide customers technical field support with Sales/BD teams.
• Represent Rebel products professionally in the field.
• Support across multiple products and programs with BD, Sales, and PM.
• Present as Subject Matter Expert on Rebel products in the field.
• Provide technical feedback on products and potential improvements.
• Collect customer feedback and relay to engineering.
• Provide training on Rebel products as required.
• Travel to remote locations for demonstrations and exercises.

Skills

Communication skills

Troubleshooting

Schedule flexibility

Education

High School diploma or equivalent

Job description

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting‑edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.

Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a "U.S. Person" under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.

What We Offer

• Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
• Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
• Financial & Career Growth – Life insurance, short‑term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
• 401(k) Matching – 100% match at a 6% contribution level
• Innovative Culture – We value excellence, teamwork, and long‑term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees' skills and career development.

At EAS, we don't just build batteries — we power systems and devices that protect not only individual citizens but communities across the world.

If you're excited about working in an innovative, fast‑paced, high‑tech environment, where your contributions make a real impact, we'd love to hear from you!

Learn More About EAS

Compensation Range: $85,500 - $128,200

Job Purpose

The Field Service Representative serves as the primary technical field support resource for Rebel Power and communications products, providing on‑site assistance to defense, government, and commercial customers. This role supports customer demonstrations, training, product integration, troubleshooting, and operational field exercises while serving as the technical liaison between customers and internal teams. The Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance product performance through real‑world operational experience. Extensive travel to remote locations, including military installations, is required to support customer needs and represent Rebel professionally as a subject matter expert.

Essential Duties and Responsibilities

• Work with the Sales / Business Development team to provide customers technical field support.
• Represent Rebel in a professional manner ensuring the proper use of our products.
• Support Business Development, Sales, and Program Management to provide support across multiple products and programs.
• Present as the Subject Matter Expert on Rebel products in the field.
• Provide technical feedback on products and any potential advancements.
• Collect customer feedback and present it to the engineering team.
• Provide training on Rebel products as required.
• Travel to remote locations in support of customer demonstrations and exercises.

Qualifications

• Experience Required: 2+ years of experience in supporting communications and/or power products.
• Education Required: High School diploma, prior military, or equivalent relative experience.
• Skills/Competencies: Excellent communication skills, strong troubleshooting methodologies, schedule flexibility.
• Work Environment: Off‑site locations to include military installations.
• Physical Demands: Ability to operate in arduous locations that could be outdoors, sit, stand, bend, reach and must be able to lift up to 50 pounds on a daily basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.

General Job Requirements

• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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