Senior Technical Project Manager

Information Consulting Services; New York (NY); Remote; Full time

Job summary

A leading company in Information Consulting Services is seeking a Technical Project Manager focused on digital transformation initiatives. The ideal candidate will lead diverse technical programs, enhance customer engagement, and manage complex cross-functional projects in a contract role that can extend beyond 6 months.

Qualifications

• 10+ years of experience as a Technical Project Manager or similar role.
• Experience managing multi-workstream programs across technical and business teams.
• Deep knowledge of B2C digital commerce and customer engagement strategies.

Responsibilities

• Manage end-to-end technical delivery across six workstreams.
• Collaborate with CX stakeholders to identify and enhance user experiences.
• Drive execution of complex transformation programs.

Skills

Program Leadership

Communication

Collaboration

Digital Transformation

Education

PMP, Scrum Master, or Agile certifications

Tools

Salesforce

MuleSoft

headless CMS

Job description

Information Consulting Services provided pay range

This range is provided by Information Consulting Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85.00/hr - $90.00/hr

Direct message the job poster from Information Consulting Services

Helping companies find talent that fits, and people find jobs they love | Director of Recruiting at ICS

Title: Technical Project Manager (Digital Commerce & CX)

Location: Remote (EST preferred, occasional onsite in NY or SC)

Duration: 6+ months (Contract, potential to hire)

Start Date: ASAP

Citizenship Requirements: US Citizens and Green Card holders only

Job Summary:

We are seeking a high-impact Technical Project Manager to lead digital transformation initiatives across key customer-facing domains including eCommerce, sales enablement, and customer experience. This role requires strong program leadership to manage multiple workstreams and deliver enterprise-wide solutions that improve customer retention, lifetime value, and digital engagement.

The ideal candidate has deep experience managing large, cross-functional initiatives in B2C digital environments and excels at aligning technical delivery with strategic business goals.

Key Responsibilities:

• Program Oversight: Manage end-to-end technical delivery across six workstreams: Front-End/Platform Development, Productization, Data Foundation, Testing & Validation, Science, and Customer Experience.
• Strategic Alignment: Partner with Growth, Marketing, and Sales to ensure technical programs support business goals like conversion, LTV, and retention.
• Customer Experience Focus: Collaborate with CX stakeholders to identify digital friction points and define solutions that enhance user experience and reduce churn.
• Solution Coordination: Oversee delivery of solutions across platforms including Salesforce, MuleSoft, headless CMS, AI chatbots, and mobile/web applications.
• Roadmap Development: Help shape and manage roadmaps that support personalization, loyalty, and omnichannel digital initiatives.
• Agile Program Delivery: Support agile delivery by coordinating sprint planning, backlog prioritization, and stakeholder communication.
• Compliance & Governance: Ensure technical solutions meet compliance standards (PCI, CCPA, GDPR) and align with data privacy and reporting needs.
• Digital Transformation Leadership: Drive execution of complex transformation programs, ensuring cross-functional alignment and accountability.

Required Qualifications:

• 10+ years of experience as a Technical Project Manager or similar leadership role in digital/eCommerce initiatives.
• Proven success managing multi-workstream programs across technical and business teams.
• Deep knowledge of B2C digital commerce, mobile/web platforms, and customer engagement strategies.
• Experience with Salesforce, MuleSoft, headless CMS, and API integrations.
• Familiarity with cloud infrastructure, agile methodologies, and web development concepts.
• Strong communication and collaboration skills across technical and non-technical stakeholders.
• Demonstrated ability to lead digital transformation and CX programs at scale.

Preferred Qualifications:

• Industry experience in Retail and health & wellness.
• Exposure to AI-driven digital experiences or recommendation engines.
• Familiarity with platforms like Builder.io or similar content tools.
• PMP, Scrum Master, or Agile certifications a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Project Management

• Industries

  Information Services, Retail Health and Personal Care Products, and Hospitals and Health Care

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