Senior Technical Program Manager, Trust & Safety

Jobtailor; Los Angeles (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Jobtailor in Los Angeles, CA is seeking a seasoned Technical Program Manager to lead end-to-end delivery for critical safety, integrity, and anti-abuse initiatives. You will own operational standards, coordinate across analysts, PMs, and engineers, and drive launch readiness and risk management for complex projects.

The role requires deep Agile practice, strong cross-functional collaboration, and an entrepreneurial mindset to sustain a high-velocity culture while improving delivery discipline.

Qualifications

• 6+ years of experience in Technical Program Management in Trust & Safety, Integrity, or Security.
• Hands-on experience with high-scale backend systems and distributed architectures.
• Proven ability to collaborate across teams and influence outcomes in fast-paced environments.
• Expert-level proficiency in managing cross-functional projects using Jira.
• Ability to translate complex technical risks into actionable insights for non-technical stakeholders.
• Experience creating delivery plans, dependency maps, and release plans.
• Expertise in agile methodologies and software development best practices.

Responsibilities

• Support end-to-end delivery for critical initiatives across safety product development, account integrity and identity, anti-abuse detection and mitigation, and moderation operations.
• Own operational structure and hygiene by establishing consistent standards for tracking product roadmap initiatives, investigation findings, mitigation tasks, and infrastructure adjustments.
• Partner with analysts, PMs, and engineers to coordinate the end-to-end lifecycle of abuse investigations—from initial detection through investigation, mitigation, and follow-ups—maintaining organizational visibility into progress and status.
• Identify and coordinate inter-team dependencies while driving launch readiness and rollouts. Own strategic alignment with key team members, including creating plans, managing risks, and refining communication models to ensure successful delivery.
• Build and implement frameworks that drive operational excellence, systematically closing gaps and strengthening operational rhythms through subtle, high-impact refinements that don’t disrupt the team’s high‑velocity culture.

Skills

Technical Program Management

High-scale backend systems

Cross-functional collaboration

Stakeholder influence

Jira

Agile methodologies

Risk management

Architecture decisions

Tools

Jira

Job description

Responsibilities

• Support end-to-end delivery for critical initiatives across safety product development, account integrity and identity, anti‑abuse detection and mitigation, and moderation operations.
• Own operational structure and hygiene by establishing consistent standards for tracking product roadmap initiatives, investigation findings, mitigation tasks, and infrastructure adjustments.
• Partner with analysts, PMs, and engineers to coordinate the end-to-end lifecycle of abuse investigations—from initial detection through investigation, mitigation, and follow-ups—maintaining organizational visibility into progress and status.
• Identify and coordinate inter-team dependencies while driving launch readiness and rollouts. Own strategic alignment with key team members, including creating plans, managing risks, and refining communication models to ensure successful delivery.
• Build and implement frameworks that drive operational excellence, systematically closing gaps and strengthening operational rhythms through subtle, high-impact refinements that don’t disrupt the team’s high‑velocity culture.

Requirements

• 6+ years of experience in Technical Program Management, preferably within Trust & Safety, Integrity, or Security domains.
• Hands‑on experience with high‑scale backend systems, distributed architectures, and managing complex technical dependencies.
• Proven ability to seamlessly integrate into existing team workflows, building trust through collaboration.
• Demonstrated success in cultivating strong cross‑functional relationships and influencing outcomes in fast‑paced, ambiguous environments, driven by thoughtfulness, an entrepreneurial mindset, and persistent execution.
• Expert‑level proficiency in managing cross‑functional projects using tools like Jira.
• Ability to synthesize complex technical risks and architecture decisions into actionable insights for less‑technical stakeholders.
• Deep experience creating delivery plans (including identifying trade‑offs and managing risks), dependency maps, and release plans.
• Expertise in agile methodologies and a deep understanding of software development best practices.