Senior Technical Program Manager, OMHS Software, Controls, and Science

Amazon.com Services LLC; Bellevue (WA); On-site; USD 150,000 - 210,000; Full time

Job summary

Amazon.com Services LLC is seeking a Technical Program Manager to own multi-team programs where the strategic goal is clear but the technical path forward is not. You will translate ambiguity into milestones, dependencies into action plans, and cross‑team confusion into coordinated delivery.

You will lead programs with quarterly milestones, partnering with product managers and engineering leads to scope work, drive delivery, and manage risks.

Responsibilities

• Own planning, execution, and delivery of programs spanning multiple engineering teams and deployment organizations
• Partner with product managers and engineering managers to scope work, set priorities, and establish quarterly milestones
• Manage cross-team dependencies, ensuring changes in one system do not break upstream or downstream systems
• Coordinate deployment activities including testing, rollout, and operational readiness for live fulfillment sites

Job description

This isn't a program management role where someone else defines the problem and you track tickets to completion. You will own delivery of programs where the strategic goal is clear but the technical path forward is not. You will be the person who turns ambiguity into milestones, dependencies into action plans, and cross-team confusion into coordinated delivery.

We're deploying new automation technology to fulfillment sites quarterly. Each deployment involves software teams, controls engineers, hardware commissioning, field operations, and vendor coordination converging on a building with a ship date that does not move. Someone needs to make sure all of those pieces come together. That someone is you.

In our operating model, TPMs are assigned to programs with cross-team dependencies, not to individual products. Product managers own the what and why. Engineering leaders run their own sprints. You step in when delivery requires coordination across team boundaries, and you manage multiple programs simultaneously scoped to quarterly milestones.

You will work independently, partnering with product managers and engineering leads to scope work, establish milestones, and drive delivery. Your programs will have defined strategic goals but may not yet have clear technical solutions, and you will drive the clarity needed to move forward.

Impact at scale: The programs you manage will directly affect whether Amazon's next fulfillment buildings launch on time with functioning automation. The coordination frameworks you help establish will become the foundation for how we scale deployments from a handful of sites to dozens. Your work will be visible in buildings that are running, shipping packages, and operating reliably.

Key job responsibilities

Program Delivery Across Team Boundaries

• Own planning, execution, and delivery of programs spanning multiple engineering teams and deployment organizations
• Partner with product managers and engineering managers to scope work, set priorities, and establish quarterly milestones
• Manage cross-team dependencies, ensuring changes in one system do not break upstream or downstream systems
• Coordinate deployment activities including testing, rollout, and operational readiness for live fulfillment sites

Drive Execution Through Complexity

• Establish program requirements, success metrics, and delivery timelines for programs with unclear technical solutions
• Manage overall schedule, proactively mitigate risks, and keep scope under control
• Drive crisp and timely decisions, clear blockers, and escalations when programs are at risk
• Plan for the unexpected and ensure system maintainability is not compromised by delivery pressure

Communicate with Clarity and Purpose

• Own program communications so stakeholders always have the right information at the right time
• Produce clear documentation: program requirements, risk logs, milestone tracking, and stakeholder updates
• Facilitate discussions that balance business urgency with technical rigor
• Present program status and trade-off decisions to senior leadership

Build Better Delivery Practices

• Identify opportunities to improve how cross-team programs are planned and executed
• Incorporate system quality and operational excellence improvements into program plans
• Run retrospectives and post-mortems that capture real learnings and drive change
• Mentor peers and contribute to hiring across the team

A day in the life

Your morning starts checking in on the two programs you currently own: one is a multi-team software integration with a deployment date next quarter, the other is a hardware-software coordination effort where you're tracking vendor deliveries against commissioning windows. Mid-morning, you're running a dependency sync between two engineering teams whose changes are converging on the same system. After lunch, you're updating your risk log after discovering a potential timeline conflict and drafting an escalation path. You end your day preparing a milestone update for your stakeholder review, clearly showing what's green, what's at risk, and what help you need. Your customers are the engineering leads, product managers, and operations teams who rely on your coordination to deliver.

About the team

We are a division within Amazon Fulfillment Technology and Robotics focused on standardizing the equipment and systems that make up our first, middle, and last mile facilities. We are a passionate group of innovators, engineers, and business leaders dedicated to reducing the variability and complacency in our current logistics systems. Our team thrives on collaboration, continuous learning, and the shared vision of developing technologies to bring innovation and scalability back to our automation equipment.

Amazon installs a significant quantity of new buildings every year. The historical model allowed each integrator to use their own equipment, controls, subsystems, and methodologies. While that enabled Amazon to succ