Sr. Technical Program Manager - Ordering, Ordering

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

RSUs

Health insurance

Job summary

Amazon.com Services LLC's Ordering team is seeking a Senior Technical Program Manager to drive the execution of complex programs that enhance the customer ordering experience. You will partner with engineering, product management, and operations to define goals, requirements, and delivery milestones.

In this role you will own roadmaps, track risks, and communicate progress to worldwide stakeholders while delivering automated improvements and scalable processes across the ordering domain.

Qualifications

• 7+ years direct collaboration with engineering teams.
• 5+ years in technical product or program management.
• 3+ years of software development experience.
• 5+ years technical program management with software engineering teams.
• Experience coordinating release schedules across cross-functional teams.

Responsibilities

• Dive deep into technical systems and stay connected to the details.
• Define goals, requirements, and deliverables with cross-functional teams.
• Define strategies and build/execute roadmaps for owned programs.
• Track progress, risks, and mitigation with stakeholders.
• Serve as primary contact for worldwide stakeholders.

Skills

Engineering collaboration

Technical program management

Software development

Cross-functional leadership

Release coordination

KPI/SLA design

Risk & schedule management

Job description

Description

Come build the future of Amazon's Ordering Experience!

Description

Come build the future of Amazon's Ordering Experience! The Ordering team at Amazon is at the core of our customer experience, ensuring a seamless and efficient ordering process for millions of customers worldwide. As a Sr. Technical Program Manager, you will play a crucial role in driving the successful execution of projects and initiatives that enhance our customers' ordering journey, streamline operational efficiencies, and foster adoption of cutting-edge technologies in the ordering domain. In this role, you will collaborate with cross-functional teams across Amazon, including customers, product management, partners, and the Ordering team itself. Your responsibilities will involve identifying and prioritizing critical programs, implementing robust mechanisms for successful delivery, and driving customer-centric solutions that simplify and elevate the ordering experience. The ideal candidate will embody Amazon's leadership principles, such as Think Big, Invent and Simplify, Deliver Results, and Are Right, A Lot. You will have a passion for innovation, a keen eye for operational excellence, and a relentless drive to exceed customer expectations. Join us in shaping the future of Amazon's Ordering Experience and leave a lasting impact on the way our customers shop and purchase products.

Key job responsibilities

In this role, you will collaborate with a team of experts and drive the successful accomplishment of the following activities:

• Dive deep into technical systems, developing a comprehensive understanding and staying connected to the details.
• Collaborate closely with cross-functional teams, including engineering and product management, to define project goals, requirements, and deliverables.
• Define strategies and build and execute roadmaps for the programs you own.
• Track and communicate program progress, risks, and mitigation strategies to stakeholders.
• Serve as the primary point of contact for worldwide stakeholders of the programs you run.
• Work with internal teams to deliver defined requirements, driving automation and operational efficiencies.

As a Senior TPM on the Ordering team, you will play a pivotal role in shaping the future of Amazon's ordering experience. Your expertise in program management, technical acumen, and ability to drive cross-functional collaboration will be instrumental in delivering innovative solutions that delight our customers and drive operational excellence.

A day in the life

In a dynamic, fast-paced day, the Senior Technical Program Manager on Amazon's Ordering team juggles strategic planning, technical depth, stakeholder management, and cross-functional collaboration. They dive deep into project roadmaps, mitigating risks and bottlenecks while aligning global stakeholders on progress. Collaborating with engineering and product teams, they translate customer needs into actionable requirements, ensuring an exceptional ordering experience. The TPM defines strategies, builds executable roadmaps, and drives automation for operational efficiencies. Embodying Amazon's leadership principles, they navigate complex technical landscapes, manage expectations, and foster cross-functional synergy, ultimately shaping the future of Amazon's ordering experience.

About The Team

Welcome to the Amazon Ordering Team, dedicated to delivering exceptional ordering experiences worldwide. Our dynamic group of Technical Program Managers (TPMs) drive critical projects, balancing technical constraints with customer needs. Cross-functional collaboration fuels our success as we work closely with engineering, product, and stakeholders across Amazon. Innovation is our mantra, continuously exploring automation and efficiencies. Our TPMs navigate complexities, anticipate bottlenecks, and foster synergy to shape the future of ordering. Join our passionate team in redefining how customers shop and purchase on Amazon.

Basic Qualifications

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10480659