Senior Technical Program Manager, New Customer Development

Nashoba Valley Chamber of Commerce; Harvard (MA); On-site; USD 111,000 - 153,000; Full time

Job summary

VulcanForms Inc. is seeking a Staff Technical Program Manager, New Customer Development to manage a portfolio of customer programs from initial contact through part qualification.

You will partner with process, quality, and manufacturing teams to execute programs and act as the primary customer interface. You will extract key requirements from conversations, lead cross-functional engineering efforts, and drive program scope, timelines, and success metrics.

Qualifications

• 8+ years of successful, demonstrated experience in managing large, technically complex new product development/introduction projects and programs.
• Mastery of common manufacturing process qualification procedures such as PPAP, IQ/OQ/PQ, capability studies, measurement systems analysis, etc.
• Mastery in leading a cross-functional team comprised of process development engineering, manufacturing engineering, quality engineering, and operations.
• Demonstrated experience managing external relationships, especially with customers.
• Self-motivated with a strong sense of urgency.
• Basic knowledge of AS9100, GMP, FDA QSR, and ISO 13485 requirements.
• Basic knowledge of GD&T.
• Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.

Responsibilities

• Responsible for managing multiple new customer development programs involving internal and external stakeholders
• Working with the assigned sales director to drive all NCD efforts to ensure that all program deliverables are met.
• Proactively identify and assess areas of risk, elevate issues in a timely manner, and proactively propose solutions
• Create and maintain the program scope, schedule, budget, risk register, and other program infrastructure. Define and facilitate internal meeting cadence to maintain team alignment, short circuit issues, and provide a forum for escalation.
• Provide regular project updates (written and verbal) to internal and external stakeholders
• Identify and communicate the program critical path to ensure cross-functional alignment and focus.
• Develop and manage budgets (including resource loading) for the program.
• May collaborate with and lead multiple project managers all working on one program.
• Define, plan, and facilitate customer meeting cadence, visits, and workshops as required.
• Drive resolution of critical program risks and issues
• May be required to mentor Project Managers in leading their project.

Skills

Program management

Cross-functional leadership

Customer relationships

Quality standards knowledge

GD&T

Verbal and written communication

Job description

VulcanForms Inc. is seeking a Staff Technical Program Manager, New Customer Development to manage a portfolio of customer programs from initial contact through part qualification.

You will partner with process, quality, and manufacturing teams to execute programs and act as the primary customer interface. You will extract key requirements from conversations, lead cross-functional engineering efforts, and drive program scope, timelines, and success metrics.