Senior Technical Program Manager – Fintech

Samsung Electronics America; New York (NY); On-site; USD 166,000 - 205,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Job summary

Samsung Electronics America is seeking an experienced Senior Technical Program Manager to lead end‑to‑end fintech product programs from scope through launch and stabilization. You will partner with Product, Engineering, QA, and external partners to translate roadmaps into executable plans, manage dependencies, and drive release readiness.

This role emphasizes risk management, testing strategy, and executive communication.

Qualifications

• Bachelor's degree in CS, Engineering, Information Systems, Business, or related field or equivalent practical experience.
• 8+ years of experience in technical program management, or related discipline.
• Demonstrated experience leading complex, cross-functional technology programs from requirements through production launch.
• Strong experience working with software engineering, QA, and product management teams.
• Experience managing programs involving multiple systems, technical dependencies, APIs, integrations, or external technology partners.
• Understanding of the software development lifecycle, including requirements, development, testing, release management, and production operations.
• Proven ability to drive QA, UAT, defect management, release readiness, and production launch processes.
• Ability to translate technical architecture into program dependencies, risks, decisions, and execution plans.
• Proven ability to influence and align cross-functional teams without direct authority.

Responsibilities

• Lead end-to-end technical program management for fintech products from requirements and planning through development, QA, launch, and post-launch stabilization.
• Partner with Product, Engineering, and QA to translate roadmaps into executable program plans, milestones, and release schedules.
• Drive execution across multiple engineering teams, managing dependencies and critical-path activities.
• Establish and lead program cadences, including planning sessions, reviews, defect triage, and executive status updates.
• Identify risks early, develop mitigation plans, and drive blockers to resolution.
• Coordinate testing strategies and end-to-end partner testing with QA and Engineering.
• Drive production readiness and launch execution, including go/no-go processes and post-launch stabilization.
• Coordinate with external financial institutions, payment networks, and other partners.
• Maintain integrated project plans, RAID logs, dependency tracking, decision logs, and executive reporting.
• Communicate status, risks, tradeoffs, and decisions to leadership clearly.

Skills

Program management

Cross-functional leadership

Stakeholder management

Technical fluency

Jira

Confluence

APIs

Release management

Education

Bachelor's degree

Tools

Smartsheet

Asana

Job description

Position Summary This role is not eligible for immigration sponsorship Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

• Lead end-to-end technical program management for complex fintech products and initiatives, from requirements and planning through development, QA, launch, and post-launch stabilization.
• Partner closely with Product, Engineering, and QA teams to translate product roadmaps into executable program plans, milestones, dependencies, and release schedules.
• Drive execution across multiple engineering teams and systems, ensuring technical dependencies, integration points, critical-path activities, and ownership are clearly understood and actively managed.
• Establish and lead program operating cadences, including planning sessions, dependency reviews, technical reviews, defect triage, release readiness reviews, and executive status updates.
• Identify program and technical risks early, develop mitigation plans, and proactively drive issues and blockers to resolution.
• Partner with Engineering and QA to define testing strategies, coordinate end-to-end and partner integration testing, manage defect prioritization, and establish launch readiness criteria.
• Drive production readiness and launch execution, including go/no-go processes, launch-day coordination, escalation management, and post-launch stabilization.
• Coordinate programs involving external financial institutions, payment networks, technology providers, and other strategic partners.
• Serve as a central point of coordination across Product, Engineering, QA, Design, Analytics, Operations, Legal/Compliance, Marketing, Customer Support, and partner teams.
• Maintain clear program artifacts, including integrated project plans, milestones, RAID logs, dependency tracking, decision logs, release plans, and executive-level reporting.
• Communicate program status, risks, dependencies, tradeoffs, and decisions clearly to working teams and senior leadership.
• Drive accountability and alignment across teams without direct authority, ensuring commitments, decisions, and follow-up actions are clearly owned.
• Coordinate non-technical launch dependencies across functions such as Legal, Compliance, Risk, Operations, Marketing, Customer Support, and Finance to ensure overall business readiness.
• Lead program retrospectives and continuously improve development, testing, release, and cross-functional operating processes.
• Help establish scalable program-management practices and operating mechanisms as Samsung expands its fintech product portfolio.

Skills and Qualifications

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field, or equivalent practical experience.
• 8+ years of experience in technical program management, engineering program management, program management, product operations, or a related discipline.
• Demonstrated experience leading complex, cross-functional technology programs from requirements through production launch.
• Strong experience working directly with software engineering, QA, and product management teams.
• Experience managing programs involving multiple systems, technical dependencies, APIs, integrations, or external technology partners.
• Strong understanding of the software development lifecycle, including requirements, development, testing, release management, and production operations.
• Demonstrated experience driving QA, UAT, defect management, release readiness, and production launch processes.
• Ability to understand technical architecture and engineering discussions and translate them into program dependencies, risks, decisions, and execution plans.
• Proven ability to manage multiple complex workstreams simultaneously in a fast-paced environment with changing priorities.
• Strong problem-solving skills with the ability to identify issues, establish clear paths to resolution, and drive teams toward decisions.
• Excellent written and verbal communication skills, with experience communicating program status, risks, and tradeoffs to senior leadership.
• Demonstrated ability to influence, build alignment, and drive accountability across cross-functional teams without direct authority.
• Strong organizational skills and attention to detail, with demonstrated ability to bring structure to ambiguous and complex initiatives.
• Experience with tools such as Jira, Confluence, Smartsheet, Asana, or similar program and engineering management platforms.

Preferred Qualifications

• Experience in fintech, payments, credit cards, digital wallets, banking, lending, or financial services technology.
• Experience launching consumer-facing financial products or services.
• Experience working with banks, card networks, payment processors, fintech platforms, or other financial-services partners.
• Understanding of payment and card ecosystems, including areas such as authorization, clearing and settlement, tokenization, digital wallet provisioning, rewards, fraud, disputes, and account servicing.
• Experience managing complex API and system integrations involving multiple internal and external organizations.
• Experience coordinating programs involving Legal, Compliance, Risk, Privacy, Security, and Operations.
• Familiarity with security, privacy, and regulatory considerations associated with consumer financial products.
• Experience working within a large, global, and highly matrixed technology organization.
• Experience establishing program-management processes and operating mechanisms for a new or rapidly growing product organization.
• PMP, PgMP, Scrum Master, SAFe, or other relevant program/agile certification is a plus.

Competencies

• Execution Excellence: Ability to translate strategy and product roadmaps into clear execution plans and consistently drive programs through completion.
• Technical Fluency: Ability to engage effectively with engineering and QA teams, understand technical dependencies and system interactions, and identify execution risks.
• Ownership: Strong sense of accountability with a willingness to proactively identify and solve problems rather than simply track them.
• Cross-Functional Leadership: Ability to align teams with different priorities and drive decisions and accountability without direct authority.
• Communication: Ability to distill complex technical and program information into clear, concise communication for both working teams and executives.
• Comfort with Ambiguity: Ability to create structure and move programs forward even when requirements, ownership, or paths to execution are not initially clear.
• Customer Focus: Strong commitment to delivering reliable, high-quality customer experiences, particularly for products involving financial transactions and sensitive customer information.

Benefits @ Samsung

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Life @ Samsung

#LI-KR1 Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Salary

The salary range for this role is expected to be between $166,000 and $205,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• and many more

MBO bonus compensation, based on company, division, and individual performance.

EEO and Diversity

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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Corporate Overview

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. To discover more, please visit our official newsroom at https://news.samsung.com/global/.