Senior Technical Program Manager: Cross-Functional Delivery

Docusign; Seattle (WA); Hybrid; USD 140,000 - 207,000; Full time

Benefits offered by this job

Health benefits

Paid time off

RSUs

Job summary

Docusign is seeking a Senior Technical Program Manager to lead cross-functional, global programs across engineering, product, and marketing. This role partners with legal, security, finance, and IT to ensure successful launches and aligned roadmaps.

It emphasizes delivering scalable platform systems, improving operational efficiency, and driving revenue and customer satisfaction metrics. The position reports to the Senior Manager of Program Management and Operations in a hybrid in-office/remote

Qualifications

• Bachelor's degree in a relevant field.
• 8+ years of experience leading cross-functional, global programs.
• Experience using Jira, Confluence, Smartsheet.
• Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales and Customer Support.
• Experience leading without authority to coordinate cross-functional work teams toward task completion.

Responsibilities

• Drive the end-to-end delivery of technical PLG initiatives across the full engineering stack.
• Work with Technical Leads on Engineering design decisions, and contribute to the architectural design reviews to ensure we continue to raise our technical standards
• Partner with Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance, and IT to deliver best in-class experience for our customers
• Keep leadership and business teams updated on project timelines and results
• Identify program dependencies based on a thorough understanding of existing technical systems design and define end to end launch plan ensuring Product, Engineering, Design, Marketing, Support, Legal, Finance dependencies are represented
• Partner with Product Management and Engineering leads to facilitate continuous roadmap planning
• Define communication plan for programs
• Lead communication within the team, to stakeholders at cross-functional meetings
• Ensure adherence to Project Life Cycle and Software Development Life Cycle while maintaining visibility to Release Management
• Identify and track risks to project delivery and overall program schedule
• Work with cross-team leadership to conduct Level of Effort estimation and resource planning, which includes understanding the details of engineering efforts based on the architecture and development
• Evaluate existing processes and procedures and make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness
• Conduct change management efforts of moderate complexity

Skills

Cross-functional leadership

Stakeholder management

Program management

Communication

Problem solving

Agile / SDLC

Education

Bachelor's degree

Master's degree preferred

Tools

Jira

Confluence

Smartsheet

Job description

Docusign is seeking a Senior Technical Program Manager to lead cross-functional, global programs across engineering, product, and marketing. This role partners with legal, security, finance, and IT to ensure successful launches and aligned roadmaps.

It emphasizes delivering scalable platform systems, improving operational efficiency, and driving revenue and customer satisfaction metrics. The position reports to the Senior Manager of Program Management and Operations in a hybrid in-office/remote