Senior Technical Program Manager — CRM & Ops Strategy

Russell Tobin; Seattle (WA); Hybrid; USD 90,000 - 103,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Life & disability insurance

Employee discounts

Job summary

Russell Tobin partners with a technology client in Seattle to hire a Technical Program Product Manager III on a hybrid schedule. You will lead large-scale technical programs, collaborate with cross-functional stakeholders, and design scalable workflows that translate business needs into technical solutions.

The role demands 5+ years in technical program management or related fields, strong analytical skills, CRM experience (Salesforce), and a track record in enterprise implementations within

Qualifications

• Bachelor's degree or higher in a relevant field.
• 5+ years of experience in Technical Program Management, Business Analysis, Product Operations, or Business Systems.
• Proven experience gathering business/functional requirements from multiple stakeholders.
• Experience leading cross-functional technical programs and enterprise system implementations.
• Hands-on experience with Salesforce or similar CRM platforms.
• Experience with dashboards and executive reporting.

Responsibilities

• Lead large-scale technical programs supporting Professional Services applications and operational systems.
• Partner with cross-functional stakeholders to gather, analyze, and document complex requirements.
• Drive process optimization initiatives by identifying inefficiencies and designing scalable workflows.
• Translate business needs into functional/technical solutions aligned to goals.
• Develop current/future state process maps, user stories, functional specs, and requirements.
• Define roadmaps, plans, milestones, risks, and success metrics.
• Conduct data analysis to identify trends and opportunities.
• Perform root cause analysis and recommend data-driven actions.
• Design KPIs, dashboards, and reporting to measure program effectiveness.
• Partner with engineering teams throughout development lifecycle.
• Support large-scale enterprise system implementations and transformations.
• Act as SME for assigned systems and processes.
• Conduct system audits for data quality and compliance.
• Create training materials and knowledge content for stakeholders.
• Present business cases and strategic insights to senior leadership.
• Balance multiple priorities in a fast-paced environment.

Skills

Program management

Requirements gathering

Stakeholder management

Agile/Scrum

Data analysis

Dashboard reporting

Education

Bachelor's degree

Master's degree

Tools

Salesforce

SQL

Tableau

Power BI

Amazon QuickSight

AWS

Certinia/FinancialForce PSA

Job description

Russell Tobin partners with a technology client in Seattle to hire a Technical Program Product Manager III on a hybrid schedule. You will lead large-scale technical programs, collaborate with cross-functional stakeholders, and design scalable workflows that translate business needs into technical solutions.

The role demands 5+ years in technical program management or related fields, strong analytical skills, CRM experience (Salesforce), and a track record in enterprise implementations within