Senior Technical Program Manager – Autonomy & Quality Ops

Waymo LLC; Mountain View (CA); On-site; USD 230,000 - 284,000; Full time

Job summary

Waymo LLC is an autonomous driving technology company shaping the future of mobility. Waymo’s Technical Program Managers and Program Managers lead cross-functional roadmap execution, balancing product, engineering, data science, and operations to deliver real-world deployments of the Waymo Driver across platforms and markets.

You will spearhead Service Quality Improvement programs, define rider-experience metrics, and drive initiatives to identify priorities, dependencies, and risks.

Qualifications

• 7+ years of experience managing highly complex cross-functional programs.
• Proven track record of driving large-scale, ambiguous technical programs end-to-end.
• Strong technical background with the ability to engage in technical design discussions with engineering.
• Aptitude for analyzing disparate data points and metrics into structured priorities and actionable burndown paths.
• Exceptional communication and leadership skills with demonstrated ability to align diverse cross-functional teams and influence executive leadership.

Responsibilities

• Lead critical Service Quality Improvement programs across Product, Engineering, Data Science, and Operations.
• Establish and define key quality metrics and frameworks to track and continuously improve the rider experience across all operating markets.
• Drive strategic initiatives to proactively identify, prioritize, and manage dependencies and risks.
• Align stakeholders across the organization and represent the programs to executive leadership to remove blockers and drive accountability.
• Apply strong technical judgment to evaluate system trade-offs, improve scalability, and ensure delivery quality.
• Manage program roadmaps, portfolio prioritization, and resource allocation to ensure timely delivery and success of core business outcomes.

Skills

Program management

Cross-functional leadership

Technical judgment

Data analysis

Communication

Leadership

Job description

Waymo LLC is an autonomous driving technology company shaping the future of mobility. Waymo’s Technical Program Managers and Program Managers lead cross-functional roadmap execution, balancing product, engineering, data science, and operations to deliver real-world deployments of the Waymo Driver across platforms and markets.

You will spearhead Service Quality Improvement programs, define rider-experience metrics, and drive initiatives to identify priorities, dependencies, and risks.