Senior Technical Program Manager - AI-Driven Fraud Projects

Falcon Smart IT (FalconSmartIT); Irving (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Falcon Smart IT in Irving, TX on-site is seeking an accomplished Project Manager with 8+ years in application support to lead large technology programs using Agile and Hybrid methods. You will define scope, objectives, deliverables, timelines, budgets, and resource plans, coordinating cross-functional teams and stakeholders.

The ideal candidate has strong leadership, communication, and problem-solving skills, plus experience with Jira, Confluence, MS Project, and modern PM tools.

Qualifications

• 8+ years experience project management within an application support environment.
• Track record for managing large scale technology programs using Agile and Hybrid methodology.
• Experience with Jira, Confluence, MS Project, and/or similar project management tools.
• In depth technical understanding of software components such as Microservices, API, Rest/SOAP, On Prem/Cloud, etc.
• Ability to define project scope, objectives, deliverables, and create detailed project plans, including timelines, budgets, and resource allocation.
• Demonstrated leadership, interpersonal skills and relationship building skills with a service-oriented attitude.
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time.
• Excellent verbal and written communication skills to articulate goals, progress, challenges, and outcomes clearly.
• Capacity to influence decision-making and negotiate solutions that balance stakeholder needs with project objectives.
• Ability to use AI for day-to-day program management work.
• Fraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's Fraud projects and initiatives.
• Collaborating with internal teams, service providers, and vendors including planning, execution, and successful delivery for Fraud Book Of work.
• Identify, assess, track, and mitigate issues and risks at multiple levels by establishing success metrics.
• Guide stakeholders and engineering teams in making informed trade-off decisions, considering business objectives, technical platform strategy, customer experience, and maintainability.
• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of application support.
• Aptitude for analyzing complex problems, developing practical solutions, and making timely decisions.

Responsibilities

• Lead large technology programs in an application support environment.
• Coordinate across internal teams, service providers, and vendors for planning, execution and delivery of fraud-related initiatives.
• Define scope, objectives, deliverables, timelines, budgets, and resource allocation.
• Identify and mitigate issues and risks; track success metrics and report progress to stakeholders.
• Guide stakeholders and engineering teams in trade-off decisions balancing business objectives and technical feasibility.

Skills

Project management

Agile methodologies

Leadership

Communication skills

Problem solving

Stakeholder management

AI for PM

Tools

Jira

Confluence

MS Project

Job description

Falcon Smart IT in Irving, TX on-site is seeking an accomplished Project Manager with 8+ years in application support to lead large technology programs using Agile and Hybrid methods. You will define scope, objectives, deliverables, timelines, budgets, and resource plans, coordinating cross-functional teams and stakeholders.

The ideal candidate has strong leadership, communication, and problem-solving skills, plus experience with Jira, Confluence, MS Project, and modern PM tools.