Senior Technical Program Manager — AI-Driven Delivery

JPMorgan Chase; Wilmington (DE); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorgan Chase in Wilmington, DE is seeking a Lead Technical Program Manager to guide complex technology projects within Enterprise Technology – Infrastructure Platforms Data & Specialty Services. You will lead cross-functional teams, manage timelines, and leverage AI-enabled planning to accelerate program execution while ensuring risk and regulatory alignment.

You will collaborate with engineering, product, and business stakeholders to define scope, deliverables, and performance metrics,

Qualifications

• 5+ years of experience or equivalent expertise in technical program management and product delivery.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment.
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Develops and executes comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborates with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilizes advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champions agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the team
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards

Skills

Technical program management

Executive stakeholder management

Agile delivery

AI-enabled project planning

Resource and budget leadership

Tools

ServiceNOW

Job description

JPMorgan Chase in Wilmington, DE is seeking a Lead Technical Program Manager to guide complex technology projects within Enterprise Technology – Infrastructure Platforms Data & Specialty Services. You will lead cross-functional teams, manage timelines, and leverage AI-enabled planning to accelerate program execution while ensuring risk and regulatory alignment.

You will collaborate with engineering, product, and business stakeholders to define scope, deliverables, and performance metrics,