Senior Technical Program Manager

Kenect; Oregon; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life & Dis

Birthday paid day off

Onsite gym

Snacks and drinks in breakroom

Location next to freeway entrance/exit

Job summary

Kenect seeks an experienced Senior Technical Program Manager to drive planning, coordination, and delivery of programs for our AI platform. You will partner with a fully remote development team and cross-functional stakeholders to keep initiatives moving forward and priorities aligned.

You will own program execution, facilitate Agile processes, manage risks, and remove obstacles to ensure on-time delivery across multiple teams. Proficiency with Jira, Confluence, and Excel is essential.

Qualifications

• 5+ years of experience in product or technology organizations, including SaaS.
• Proven experience managing technical programs or projects, preferably software development teams.
• Strong understanding of Agile/Scrum methodologies and facilitating sprint ceremonies.

Responsibilities

• Lead the planning, coordination, and execution of multiple technical programs supporting Kenect's AI platform.
• Partner with engineering, leadership, and cross-functional stakeholders to set goals and timelines.
• Organize and facilitate Agile/Scrum ceremonies (sprint planning, daily standups, backlog refinement, sprint reviews, retrospectives).
• Identify and remove blockers, resolve challenges, and maintain momentum for delivery.
• Develop and maintain program plans, schedules, milestones, and success metrics.
• Identify risks and dependencies, implementing mitigation strategies.
• Support remote development teams with clear communication and accountability.
• Track deliverables and document progress using Jira, Confluence, and Excel.

Skills

Agile/Scrum

Remote teams

Stakeholder mgmt

Jira

Confluence

Excel

Program management

Risk management

Communication

Cross-functional leadership

Education

Bachelor's degree

Tools

Jira

Confluence

Excel

Job description

About usKenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world, and we're just getting started.

About This Role

Kenect is seeking an experienced Senior Technical Program Manager to lead the planning, coordination, and successful delivery of programs supporting our AI platform. Reporting to the Manager of Program Management, you'll partner with a fully remote development team and cross-functional stakeholders to keep initiatives moving forward, priorities aligned, and projects on track.

In this role, you'll take ownership of program execution, facilitate Agile development processes, proactively manage risks, and remove obstacles that could impact delivery. You'll use tools such as Jira, Confluence, and Excel to provide visibility into progress, strengthen team processes, and ensure accountability throughout the development lifecycle.

We're looking for someone who thrives in a fast-paced SaaS environment, brings structure to complex initiatives, and knows how to balance technical priorities with business objectives. You'll be a trusted partner to engineering teams and leadership, helping turn strategic goals into measurable results.

What You Will Be Doing

• Lead the planning, coordination, and execution of multiple technical programs supporting Kenect's AI platform, ensuring alignment with organizational priorities and business objectives.
• Partner with engineering teams, leadership, and cross-functional stakeholders to establish program goals, define deliverables, and maintain clear timelines and expectations.
• Organize and facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Proactively identify and remove blockers, resolve challenges, and help development teams maintain momentum and meet delivery commitments.
• Develop and maintain program plans, project schedules, milestones, and success metrics to monitor progress and drive accountability.
• Identify program risks, dependencies, and potential delays, implementing proactive mitigation strategies to minimize their impact.
• Support fully remote development teams by fostering effective communication, collaboration, transparency, and accountability across locations and time zones.
• Utilize Jira, Confluence, and Excel to track deliverables, maintain documentation, monitor performance, and provide meaningful reporting to stakeholders.
• Establish and continuously improve program management processes, Agile practices, and documentation standards to support efficient and consistent execution.
• Coordinate competing priorities and cross-functional dependencies to ensure teams remain focused on the highest-impact initiatives.
• Communicate program status, milestones, risks, and changes to leadership and stakeholders, ensuring visibility and alignment throughout the development lifecycle.
• Drive continuous improvement by identifying opportunities to streamline workflows, improve team efficiency, and strengthen program delivery.

Skills & Qualifications

• 5+ years of experience working within a product or technology organization, including experience in a SaaS environment.
• Proven experience managing technical programs or projects, preferably supporting software development or engineering teams.
• Strong understanding of Agile/Scrum methodologies, with hands-on experience facilitating sprint ceremonies and supporting sprint-based software delivery.
• Experience working with fully remote or distributed teams, with the ability to build trust, maintain accountability, and promote effective collaboration.
• Proficiency with Jira, including boards, sprints, epics, and reporting; Confluence for documentation and collaboration; and Excel for tracking and analysis.
• Demonstrated ability to manage multiple programs, competing priorities, timelines, and cross-functional dependencies.
• Strong problem-solving and analytical skills, with the ability to anticipate risks, resolve obstacles, and develop practical solutions.
• Excellent written and verbal communication skills, with the ability to clearly communicate technical information, program updates, and business priorities to diverse audiences.
• Ability to influence stakeholders, build relationships, and drive results without direct authority.
• Strong organizational skills, attention to detail, and a proactive approach to planning, execution, and continuous improvement.
• Comfortable navigating ambiguity, adapting to changing priorities, and taking ownership of outcomes in a fast-paced environment.
• Bachelor's degree in a related field or equivalent relevant experience; advanced degree or professional certifications in program management or Agile methodologies are a plus.

Our Company Values We Hope You Showcase

• Unwavering Customer Obsession
• See it, Solve it, Get it Done
• Build, Adapt, Win

What Kenect Offers!

• Health, Dental, Vision, Life & Disability Insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be "managed" along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.