Senior Technical Program Manager

ServiceTitan, Inc.; California (MO); Hybrid; USD 135,000 - 202,000; Full time

Benefits offered by this job

Flextime

Comprehensive onboarding program

Leadership training

Bonusly and awards

Health and wellness benefits

Parental leave and fertility support

Pet insurance

Legal advisory services

Financial planning tools

Job summary

ServiceTitan, Inc. is seeking a Senior Technical Program Manager to drive impact by delivering measurable results across major product and technology initiatives. You will define and guide high-level goals, shape investments, and ensure commitments become shipped software our customers can rely on.

You’ll lead architecture-driven decisions, manage releases across teams, and advance AI-assisted SDLC processes while collaborating across time zones and with executive stakeholders.

Qualifications

• Proven technical program management experience delivering measurable results across complex, cross-functional programs at scale.
• Ability to lead architectural discussions and trade-offs with engineering teams.
• Experience guiding programs from conception through production release.

Responsibilities

• Define and guide high-level goals and roadmaps for major product and technology programs from conception to production release.
• Shape investment decisions on engineering time, backed by data and risk assessment.
• Lead technical conversations with engineering and ensure readiness before code reaches production.
• Drive release management across teams and refine SDLC processes with AI-assisted tooling.
• Lead change management across globally distributed teams and communicate across time zones.

Skills

Technical program management

Cross-functional leadership

Job description

Ready to be a Titan? As a Senior Technical Program Manager, you drive impact by delivering measurable results across ServiceTitan's most important product and technology initiatives. You define and guide high-level goals and roadmaps, shape the decisions that determine where and how we invest, and make sure those commitments turn into shipped, working software our customers can count on. You're not a status-tracker. You have the technical depth to understand system architecture and lead engineering teams through hard trade-offs, and the cross-functional range to build trust from individual contributors to executive leadership. You bring order to ambiguity, and you get things done.

What you’ll do

Define and guide high-level goals and roadmaps for major product and technology programs, from conception through release into production. Shape investment decisions on where the org spends engineering time, backed by data. Monitor and communicate progress against goals, surfacing risk early and reporting status clearly to executive stakeholders. Lead technical conversations directly with engineering teams, grounded in a real understanding of system architecture and trade-offs. Drive release management across teams, ensuring quality, sequencing, and readiness before code reaches production. Build and refine agentic and AI-assisted SDLC processes, helping teams adopt new tools and workflows without losing rigor. Spot process gaps and inefficiencies, then design and implement the fix, not just flag the problem. Lead change management across globally distributed, matrixed teams, and communicate effectively across time zones. Collaborate across functions and organizations to deliver impact, influencing outcomes without direct authority.

What you’ll bring

Proven technical program management experience delivering measurable results across complex, cross-functional programs at scale.

Be Human With Us

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology

We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Equality and Inclusion

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Compensation

• ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.
• For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $134,500 USD - $201,700 USD (Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA). Zone 2: $125,700 USD - $188,500 USD (Applicable for: All other US locations).
• International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process.
• Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance.
• In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

Company Vision

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.