Enterprise Implementation Consultant

ServiceTitan, Inc.; California (MO); Hybrid; USD 101,000 - 152,000; Full time

Benefits offered by this job

Flexible time off

Bonusly recognition

Health, dental, and vision benefits

401k match and telehealth

Job summary

ServiceTitan, Inc. seeks an Enterprise Implementation Services professional to lead complex client implementations from initiation through go-live and value realization. You will own the client experience, coordinate with cross-functional teams, and ensure our platform is configured to client needs.

The role emphasizes proactive risk management, thorough scoping, and hands-on training to enable clients to maximize ServiceTitan capabilities. Travel to client sites is required 20–30% of the time.

Qualifications

• Five or more years of relevant work experience in client-facing, project management, SaaS implementation, or home services.
• Bachelor's Degree or equivalent professional work experience.
• Exceptional attention to detail while managing multiple tasks to completion.
• Ability to anticipate blockers and address issues proactively.
• Outstanding client relationship skills and a collaborative mindset.
• Experience helping others in the organization and taking ownership of tasks.

Responsibilities

• Manage multiple concurrent implementation projects from initiation to close, as primary client contact.
• Partner with Delivery Manager to deliver on-time project phases and ensure long-term client success.
• Lead scoping and discovery to document business requirements.
• Deliver a configured ServiceTitan environment aligned with best practices.
• Conduct client training and create customized resources for client workflows.
• Identify and escalate implementation risks; collaborate to develop solutions.
• Coordinate with cross-functional teams to meet project timelines.
• Stay updated on new ServiceTitan features to maximize client value.
• Travel on-site to client locations 20–30% of the time.

Skills

Project management

Client relationships

SaaS implementation

Home services industry experience

Education

Bachelor's Degree or equivalent

Tools

Excel

SmartSheet

Job description

The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes.

What you’ll do:

• Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience.
• Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment.
• Lead scoping and discovery sessions to understand and document business requirements.
• Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.
• Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.
• Proactively identify and elevate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions.
• Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.
• Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.
• Travel for client on-site 20-30% of the time.

What you’ll bring:

• Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry.
• Bachelor's Degree or equivalent professional work experience.
• Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly.
• Ability to think several steps ahead and take proactive steps to address roadblocks and issues.
• Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.
• Collaborative team player always looking to help and enable others in the organization.
• Problem-solver and demonstrate the ability to overcome challenges with creative solutions.
• Take ownership of any tasks within the project plan to help support and deliver value to our clients.
• Knowledge and previous experience with Excel and SmartSheet a plus (not required).

So, if you have the skills but are hesitant to apply because of your background, we need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.

For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $101,400 USD - $152,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $94,700 USD - $142,100 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started. Click here to view our Global Applicant Privacy Notice