Senior Technical Program Lead — Remote (EST)

itD Tech; United States; On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid holidays

Job summary

itD is seeking a Technical Program Manager III to drive the successful execution of complex, cross-functional programs supporting service experience transformation and enterprise tooling initiatives. This role will lead program strategy, manage dependencies across multiple teams, and ensure timely delivery of high-impact initiatives.

The ideal candidate will bring strong expertise in technical program management, agile delivery, and stakeholder engagement, with a proven track record of driving

Qualifications

• 4–6 years of experience in Technical Program Management or Project Management in large-scale environments.
• Strong experience in project planning, scheduling, tracking, and risk management.
• Experience delivering technology or business application solutions across multi-platform systems.
• Experience facilitating agile methodologies and managing multiple concurrent workstreams.
• Strong stakeholder management, communication, and cross-functional collaboration skills.
• Proven ability to operate in fast-paced, ambiguous environments and manage competing priorities.
• Experience translating business needs into technical requirements and execution plans.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Responsibilities

• Lead end-to-end execution of complex technical programs, ensuring delivery within scope, timeline, and quality expectations.
• Drive program-level planning, including roadmap development, milestone tracking, and dependency management across multiple workstreams.
• Facilitate agile ceremonies such as stand-ups, sprint planning, demos, retrospectives, and release gates.
• Manage cross-functional coordination across engineering, product, operations, and business teams.
• Track and mitigate program risks, issues, and dependencies, ensuring timely resolution and stakeholder alignment.
• Translate business priorities into actionable technical requirements, delivery plans, and acceptance criteria.
• Own program reporting, including executive-level updates on status, risks, and mitigation strategies.
• Coordinate delivery across enterprise platforms including AI/automation tools, CRM systems, and knowledge management systems.
• Drive change management initiatives, including business-to-team mapping and process transformation.
• Ensure knowledge transfer, documentation, and operational continuity across programs.

Skills

Technical program management

Project planning

Agile delivery

Stakeholder management

Cross-functional collaboration

Communication

Requirement translation

Education

Bachelor’s degree in Computer Science/Engineering or related technical field

Tools

PM tools

Job description

itD is seeking a Technical Program Manager III to drive the successful execution of complex, cross-functional programs supporting service experience transformation and enterprise tooling initiatives. This role will lead program strategy, manage dependencies across multiple teams, and ensure timely delivery of high-impact initiatives.

The ideal candidate will bring strong expertise in technical program management, agile delivery, and stakeholder engagement, with a proven track record of driving