Sr. Manager, Technical Program

BackOffice Associates, LLC; United States; Remote; USD 200,000 - 245,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Syniti, part of Capgemini, is seeking a Senior Technical Program Manager to drive high-impact initiatives on the Syniti Knowledge Platform, guiding cross-functional teams to deliver enterprise data solutions. You will establish program practices, align roadmaps with business objectives, and ensure scalable processes across product, engineering, and operations.

The role emphasizes leadership, governance, and collaboration with executives, while leveraging Jira, GitHub, and CI/CD to keep projects

Qualifications

• Master’s degree in Computer Science, Engineering, Business, or related field or equivalent professional experience.
• Demonstrated experience in program management or business operations within a Product & Engineering organization.
• Strong expertise in building, implementing, and measuring processes, frameworks, and operational metrics.
• Familiarity with tools that support developer productivity (e.g., Jira, GitHub, Confluence, CI/CD systems)
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly to all levels of the organization.
• Tenacity, persistence, and detail orientation — able to push complex projects through to successful completion.
• Bonus: Experience with release management, governance, and compliance in a SaaS or enterprise software environment.
• Bonus: Experience managing vendor relationships, procurement, or contracting processes

Responsibilities

• Program leadership and coordination – Connect product, engineering, and operations to deliver platform enhancements; partner with the CTO and leadership teams to align roadmaps with business objectives
• Syniti leadership communication – Support the CTO in preparing and delivering updates that keep executives informed on progress toward goals and timelines
• Standards and processes – Define and improve standards for planning, communication, tracking, and issue management; implement tools and frameworks that deliver consistent results and reliable outcomes
• CTO and project management team – Lead and support project managers, providing guidance, escalation, and risk remediation to resolve program-level challenges
• Program initiation – Create charters that establish business value, scope, timelines, success measures, and accountabilities
• Program planning – Translate roadmap items into actionable plans with goals, milestones, dependencies, and deliverables; identify risks and contingencies while ensuring planning standards are followed
• Program execution – Drive program progress, collaboration, issue resolution, and risk management with project managers and team leads
• Team accountability – Hold project managers and leads accountable for outcomes; support navigation through risks and roadblocks and resolve collaboration challenges
• Cross-functional collaboration – Facilitate alignment across project management, engineering, product, operations, compliance, and customer-facing teams
• Tools and systems – Ensure effective use of Jira, GitHub, CI/CD, and related tools to provide accurate project management information
• Release and governance – Partner with product and engineering to manage release schedules, ensure governance compliance, and communicate product readiness
• Vendor management – Coordinate procurement and contracting with third-party vendors; work with legal and finance to ensure agreements meet compliance and business needs
• Change enablement – Promote adoption of new processes, tools, and solutions by guiding and advocating across teams

Skills

Program management

Cross-functional leadership

Communication

Operations mindset

Education

Master's degree or equivalent

Tools

Jira

GitHub

Confluence

CI/CD

Job description

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Syniti, part of Capgemini, tackles the hardest work in data for the world’s largest organizations. We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex data challenges and drive measurable business outcomes with business-ready data. Syniti’s Data First strategy transforms data from an afterthought into a strategic asset—unlocking insights, reducing risk, and fueling growth. With over 5,000 successful projects, we support the full data lifecycle through a unified platform for migration, quality, replication, matching, master data management, analytics, governance, and strategy. Operating globally across industries, Syniti’s award-winning software, expert consultants give enterprises a unique edge in managing and maximizing their data.

Syniti’s cloud-native platform sets new standards in enterprise data management, combining powerful SaaS solutions with deep domain expertise. Designed for agility and scale, our technology helps customers accelerate digital transformation, drive innovation, and make confident decisions with trusted data. Every product enhancement is built to solve real business challenges—empowering organizations to unlock value from their data faster and more effectively.

The ROLE:

As a Senior Technical Program Manager at Syniti, you will drive high-impact initiatives on the Syniti Knowledge Platform—the core solution enabling our customers to manage, migrate, and govern enterprise data. Collaborating across product management, engineering, operations, and customer-facing teams, you will establish and execute program and project management practices that ensure roadmap items are delivered consistently meeting commitments. We seek a skilled program management leader with strong business operations expertise and a track record of building and refining processes that scale. This role demands the leadership to guide complex projects to completion, along with deep familiarity with developer tools and engineering practices. The ideal candidate will excel at fostering alignment, accountability, and collaboration across diverse cross-functional teams.

WHAT YOU WILL DO:

• Program leadership and coordination – Connect product, engineering, and operations to deliver platform enhancements; partner with the CTO and leadership teams to align roadmaps with business objectives
• Syniti leadership communication – Support the CTO in preparing and delivering updates that keep executives informed on progress toward goals and timelines
• Standards and processes – Define and improve standards for planning, communication, tracking, and issue management; implement tools and frameworks that deliver consistent results and reliable outcomes
• CTO and project management team – Lead and support project managers, providing guidance, escalation, and risk remediation to resolve program-level challenges
• Program initiation – Create charters that establish business value, scope, timelines, success measures, and accountabilities
• Program planning – Translate roadmap items into actionable plans with goals, milestones, dependencies, and deliverables; identify risks and contingencies while ensuring planning standards are followed
• Program execution – Drive program progress, collaboration, issue resolution, and risk management with project managers and team leads
• Team accountability – Hold project managers and leads accountable for outcomes; support navigation through risks and roadblocks and resolve collaboration challenges
• Cross-functional collaboration – Facilitate alignment across project management, engineering, product, operations, compliance, and customer-facing teams
• Tools and systems – Ensure effective use of Jira, GitHub, CI/CD, and related tools to provide accurate project management information
• Release and governance – Partner with product and engineering to manage release schedules, ensure governance compliance, and communicate product readiness
• Vendor management – Coordinate procurement and contracting with third-party vendors; work with legal and finance to ensure agreements meet compliance and business needs
• Change enablement – Promote adoption of new processes, tools, and solutions by guiding and advocating across teams

WHAT IT TAKES:

• Master’s degree in Computer Science, Engineering, Business, or related field or equivalent professional experience
• Demonstrated experience in program management or business operations within a Product & Engineering organization
• Strong expertise in building, implementing, and measuring processes, frameworks, and operational metrics
• Familiarity with tools that support developer productivity (e.g., Jira, GitHub, Confluence, CI/CD systems)
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly to all levels of the organization
• Tenacity, persistence, and detail orientation — able to push complex projects through to successful completion
• Bonus: Experience with release management, governance, and compliance in a SaaS or enterprise software environment
• Bonus: Experience managing vendor relationships, procurement, or contracting processes

WHAT WE OFFER

• Trustin your talent. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our style.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements, and we always take the time to celebrate them.
• An open organisation. Titles don’t define access at Syniti. We stay humble regardless of where we sit in the organisation. We want to hear every voice, listen to all the ideas and make sure everyone’s work is seen and valued.

Our Commitment to Inclusion

At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team.

We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.

Syniti discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Syniti, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for this role is $200,262 - $244,764. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.