Senior Technical Product Manager, Master Data Management (MDM)

Global Payments; Alpharetta (GA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and benefits

Global career opportunities

Learning and development

Inclusive team environment

Community involvement

Job summary

Global Payments is seeking a Senior Technical Product Manager (MDM) to transform master data strategy into enterprise-wide outcomes driving analytics, risk management, and growth. You will own data capabilities, collaborate with architects, engineers and governance teams, and ensure trusted data is embedded into key business processes and systems.

You will lead delivery, adoption, and operationalization of MDM capabilities across CRM, onboarding, analytics, and enterprise applications, with a

Qualifications

• 8+ years of experience in technical product management or enterprise data delivery.
• Strong understanding of Master Data Management concepts (golden records, entity resolution, survivorship).
• Experience guiding Agile delivery, backlog management, and stakeholder prioritization.

Responsibilities

• Own the Master Data Management roadmap from planning to delivery and adoption.
• Translate business requirements into technical specs, data contracts, and integration plans.
• Lead Agile ceremonies, align cross-functional teams, and measure outcomes with data quality and adoption metrics.

Skills

Technical product management

Master Data Management

Enterprise data delivery

Agile delivery practices

Stakeholder management

SQL

APIs & REST

Data governance

Tools

CRM platforms

ERP systems

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Technical Product Manager (MDM) to join our ever-evolving Data & AI team and help shape the future of global commerce. In this role, you will play a critical part in transforming Master Data Management (MDM) strategy into enterprise-wide outcomes that power analytics, reporting, risk management, compliance, and business operations. You will drive the delivery, adoption, and operationalization of trusted customer and merchant master data capabilities, enabling smarter decisions, stronger business performance, and scalable growth across Global Payments. Working closely with architects, engineers, data modelers, governance teams, business stewards, and stakeholders across the enterprise, you will own product execution from roadmap planning through delivery and adoption. You will translate business priorities into scalable technical solutions, guide delivery teams, drive alignment across organizations, and ensure master data capabilities are embedded into the business processes and systems that depend on trusted data.

What you'll own

Drive delivery and adoption of the Master Data Management roadmap, defining priorities, sequencing releases, and executing against strategic objectives that improve trusted customer and merchant data across the enterprise. Own and manage the product backlog, including epics, features, user stories, acceptance criteria, sprint commitments, dependencies, trade-offs, and release planning activities. Translate business, data, and stakeholder requirements into technical requirements and delivery plans, including data specifications, data contracts, integration requirements, and measurable outcomes. Lead the operationalization and adoption of master data capabilities by integrating trusted master data into business workflows, onboarding processes, CRM platforms, analytics solutions, and enterprise applications through approaches such as search-before-create, publish/subscribe, and golden-record consumption patterns. Partner with architects, engineers, data modelers, and business stewards to ensure scalable MDM solutions align with enterprise architecture, governance standards, and business objectives. Champion enterprise data quality, stewardship, and governance outcomes by connecting data quality rules, stewardship processes, governance requirements, and scorecard metrics to business value and adoption goals. Define and monitor key performance indicators such as data quality, duplicate reduction, match confidence, adoption, cycle time, and operational efficiency to demonstrate business value and delivery success. Lead Agile delivery execution through backlog grooming, sprint planning, reviews, retrospectives, release management, and continuous improvement practices while maintaining accountability for delivery outcomes. Drive stakeholder communication and alignment across product, business, onboarding, CRM, architecture, governance, analytics, and engineering teams through demos, roadmap updates, release communications, and executive readouts. Support testing, release readiness, and adoption activities including UAT, SIT, training, documentation, knowledge transfer, and business enablement. Provide technical product leadership and mentorship by promoting delivery best practices, coaching teams, and helping mature enterprise product management capabilities.

What you’ll bring

8+ years of experience in technical product management, product ownership, Master Data Management, or enterprise data delivery, with proven ownership of technical roadmaps, backlogs, and execution outcomes. Deep understanding of Master Data Management concepts including golden records, entity resolution, survivorship, hierarchies, crosswalks, data quality, stewardship, and reference data management. Strong ability to translate business objectives into technical solutions, product requirements, data specifications, integration requirements, delivery plans, and measurable outcomes. Proven experience managing Agile delivery practices, including product backlogs, sprint execution, acceptance criteria, dependency management, release planning, and stakeholder prioritization. Solid understanding of enterprise integration patterns including APIs, REST services, event-driven architecture, streaming concepts, and integration with CRM, ERP, onboarding, analytics, and cloud data platforms. Working knowledge of SQL, data profiling, data validation, matching logic, and data quality processes that support trusted enterprise data. Strong stakeholder management, communication, facilitation, and influencing skills with the ability to build alignment across technical and business audiences. Experience collaborating with architects, engineers, data governance teams, stewards, and business stakeholders to deliver scalable enterprise data solutions. Ability to understand how master data supports enterprise operations, analytics, customer experience, onboarding, risk management, regulatory compliance and AI-driven business initiatives. Strong leadership, organizational, and problem-solving skills with focus on execution, adoption, measurable outcomes, and continuous improvement.

Bonus & Additional Skills

It’s a bonus if you have Experience with enterprise Master Data Management platforms such as Reltio MDM solutions. Experience leading or supporting enterprise MDM modernization programs, platform migrations, convergence programs, and large-scale data transformation initiatives. Knowledge of cloud-based data ecosystems such as Snowflake, AWS, Azure, modern data architectures, and enterprise analytics platforms. Experience operationalizing master data capabilities across CRM, onboarding, customer lifecycle, and enterprise business processes. Knowledge of payments, merchant acquiring, financial services, merchant hierarchies, Know Your Customer (KYC), Customer Due Diligence (CDD), risk, fraud, and regulatory compliance processes. Familiarity with data governance frameworks, stewardship operating models, privacy requirements, and regulatory obligations. Experience establishing and measuring data quality scorecards, adoption metrics, stewardship KPIs, and business value outcomes. Agile, Product Management, Scrum, SAFe, or related certifications. Experience working within enterprise-scale Data & AI, data modernization, cloud transformation, or digital transformation initiatives.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives