Head of IAM Product Strategy

Global Payments; Cincinnati (OH); Hybrid; USD 177,000 - 237,000; Full time

Benefits offered by this job

Medical, dental and vision care

Paid time off

Retirement and investment options

Charitable gift matching

Job summary

Global Payments is seeking a Head of IAM Product Strategy to lead a global Identity & Access Management program. You will guide a team of product managers and identity strategists, shaping CIAM, W-IAM, and Cloud IAM with a risk-aware, secure-by-default mindset.

You’ll build multi-year roadmaps, drive AI-based authentication and ITDR capabilities, and define ROI-focused plans to reduce risk and improve conversion across a global, regulated environment.

Qualifications

• 12+ years in Product Management/Strategy within IAM, Security, or Payments/Financial Services; 6+ years leading managers and senior PMs.
• Deep expertise in IAM domains: CIAM at scale, Workforce IAM and PAM, and Cloud IAM across hyperscalers (AWS, Azure, GCP), including multi-cloud patterns.
• Proven track record delivering large-scale identity platforms (hundreds of thousands of identities and/or enterprise workforce at global scale), with measurable impact on risk, conversion, and cost.
• Experience with fraud/risk systems, device intelligence, behavioral analytics, bot management, and ITDR.
• Practical experience applying AI/ML to security or identity problems, including governance and responsible AI.
• Familiarity with compliance frameworks: PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking, and data residency requirements.
• Strong financial acumen with demonstrated ROI modeling and portfolio prioritization; adept at translating technical choices into business outcomes.
• Excellent leadership, stakeholder management, and communication skills; able to operate in a highly regulated, global, cross-functional environment.

Responsibilities

• Lead a high-performing team of product managers and identity strategists; foster a culture of customer-centricity, measurable outcomes, and secure-by-default principles.
• Define a unified IAM product strategy spanning Workforce IAM (W-IAM), Client/Customer IAM (CIAM), and Cloud IAM (C-IAM) aligned to company objectives, risk appetites, and growth plans.
• Build a 3-year and 12–18 month rolling roadmap with clear milestones, business outcomes, and investment cases, including M&A integration paths where relevant.
• Make AI foundational to IAM: deploy ML for adaptive authentication, risk scoring, bot/human differentiation, anomalous access detection, identity threat detection and response (ITDR), and continuous authorization.
• Drive a transformational plan to reduce identity-related risk: privileged access, lateral movement, orphaned accounts, toxic combinations, exposed secrets, and shadow identities across cloud and SaaS.
• Make CIAM a growth lever: accelerate conversion with friction-right flows, passkeys/WebAuthn, identity proofing orchestration, social and federated login, step-up strategies, and account recovery that reduces abandonment.
• Establish clear ROI models, including avoided losses, operational savings, productivity gains, and revenue uplift; track and report business outcomes quarterly.
• Ensure compliance with PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking, and regional data residency rules through identity controls and auditable processes.

Job description

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.

This position is hybrid 3 days per week in the following office locations: Cincinnati, OH, Alpharetta, GA, Denver, CO (2 days)

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Head of IAM Product Strategy to join our ever-evolving Identity & Access Management (IAM) team and help shape the future of global commerce

What you’ll own

• Lead a high-performing team of product managers and identity strategists; foster a culture of customer-centricity, measurable outcomes, and secure-by-default principles.
• Define a unified IAM product strategy spanning Workforce IAM (W-IAM), Client/Customer IAM (CIAM), and Cloud IAM (C-IAM) aligned to company objectives, risk appetites, and growth plans.
• Build a 3-year and 12–18 month rolling roadmap with clear milestones, business outcomes, and investment cases, including M&A integration paths where relevant.
• Make AI foundational to IAM: deploy ML for adaptive authentication, risk scoring, bot/human differentiation, anomalous access detection, identity threat detection and response (ITDR), and continuous authorization.
• Drive a transformational plan to reduce identity-related risk: privileged access, lateral movement, orphaned accounts, toxic combinations, exposed secrets, and shadow identities across cloud and SaaS.
• Make CIAM a growth lever: accelerate conversion with friction-right flows, passkeys/WebAuthn, identity proofing orchestration, social and federated login, step-up strategies, and account recovery that reduces abandonment.
• Establish clear ROI models, including avoided losses, operational savings, productivity gains, and revenue uplift; track and report business outcomes quarterly.
• Ensure compliance with PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking, and regional data residency rules through identity controls and auditable processes.

What you’ll bring

• 12+ years in Product Management/Strategy within IAM, Security, or Payments/Financial Services; 6+ years leading managers and senior PMs.
• Deep expertise in IAM domains: CIAM at scale, Workforce IAM and PAM, and Cloud IAM across hyperscalers (AWS, Azure, GCP), including multi-cloud patterns.
• Proven track record delivering large-scale identity platforms (hundreds of thousands of identities and/or enterprise workforce at global scale), with measurable impact on risk, conversion, and cost.
• Experience with fraud/risk systems, device intelligence, behavioral analytics, bot management, and ITDR.
• Practical experience applying AI/ML to security or identity problems, including governance and responsible AI.
• Familiarity with compliance frameworks: PCI DSS, SOX, ISO 27001, SOC 2, GDPR/CCPA, PSD2/SCA, Open Banking, and data residency requirements.
• Strong financial acumen with demonstrated ROI modeling and portfolio prioritization; adept at translating technical choices into business outcomes.
• Excellent leadership, stakeholder management, and communication skills; able to operate in a highly regulated, global, cross-functional environment.

It’s a bonus if you have

• CIAM/W-IAM/PAM platforms (e.g., ForgeRock, Okta/Auth0, Microsoft Entra, Ping, CyberArk, BeyondTrust), API gateways, and service meshes.
• Risk and fraud platforms, device intelligence, bot management, data lakes, and feature flagging/experimentation.
• Authorization policy engines (OPA/Rego, Cedar), secrets managers (e.g., AWS Secrets Manager, HashiCorp Vault), and identity data pipelines.
• Certifications forIdentity Management such as: CISSP, CISM, IAM, CISPP.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

$177,100.00 - $ 237,300.00

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.