Senior Technical Product Manager

LivePerson; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company in Conversational AI is seeking a Senior Product Manager for Third Party Messaging Channels. This role involves leading product strategy and collaborating with various teams to enhance customer interactions through effective messaging solutions. The ideal candidate will have a strong background in product management and a passion for innovation.

Benefits

33 days personal time off

Pension scheme with 20% contribution

Internet and Mobile reimbursement

Flexible working hours

Modern equipment (MacBook Pro)

Volunteering Days

Monthly connection pizza day

Qualifications

• 6+ years of experience in product management.
• Proven ability to develop and execute product strategy.

Responsibilities

• Develop product vision and strategy for brand experiences.
• Collaborate with cross-functional teams to execute the product roadmap.

Skills

Analytical Skills

Leadership

Communication

Education

Bachelor's degree in Computer Science

MBA

Tools

API

Cloud Infrastructure

Event-Driven Architectures

Job description

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview

This candidate will join the LivePerson Global Product team and be responsible for Third Party Messaging Channels, including Outbound and Email. This is a highly strategic area, handling the key email channel and outbound of millions of messages between brands and their customers efficiently. Our goal is to ensure seamless, intelligent, and scalable message delivery to enhance customer interactions.

As the Senior Product Manager for Third Party Messaging Channels -(Outbound and Email Messaging), you will lead the Strategy, Roadmap, and execution of our channels messaging capabilities, focusing on optimizing customer experience and brand experience. You will collaborate closely with cross-functional teams, including Engineering, Marketing, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands.

Responsibilities:

• Product Strategy: Develop and articulate a clear product vision and strategy for brand experiences in Conversational AI, aligned with the company's overall goals and market trends.
• Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives.
• Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new features and capabilities.
• Cross-Functional Collaboration: Collaborate closely with Engineering, Design, Sales, Marketing, and Customer Success teams to ensure alignment and effective execution of the product roadmap.
• Responsible for creating and consolidating program timelines, ensuring each vertical team understands the overall project objectives and timeline and how their deliverables impact the overall program, and communicating overall progress with external stakeholders, including leadership leaders from enterprise customers
• Champion a user-centric approach to product development, working closely with Design teams to create intuitive and engaging user experiences that delight customers.
• Market Analysis: Conduct ongoing market research and analysis to identify emerging trends, customer needs, and competitive threats. Use insights to inform product strategy and decision-making.
• Customer Engagement: Engage directly with customers to gather feedback, validate ideas, understand pain points, and translate insights into actionable product improvements.
• Go-to-Market Strategy: Collaborate with Marketing and Sales teams to develop and enhance go-to-market strategies, messaging, and collateral to drive product adoption and revenue growth.
• Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the success and impact of product initiatives and use data to iterate and optimize product performance.
• Thought Leadership: Stay informed about industry trends, best practices, and emerging technologies in Conversational AI and brand experiences, and share knowledge and insights with the broader team.

Requirements:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
• 6+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms.
• Deep understanding of API, messaging systems, high-scale data processing, event-driven architectures, and cloud infrastructure.
• Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.
• Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions.
• Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.
• Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points.
• Passion for innovation, creativity, and solving complex problems to deliver impactful solutions.

Benefits:

• Personal time off 33 days - Vacation (28 days) and care days (5)
• Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
• Internet and Mobile reimbursement
• Be flexible, work flexibly and from anywhere - no defined working hours or boundaries
• Remote first company with offices in Mannheim and Berlin
• Modern equipment (MacBook Pro)
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
• Monthly connection: Join our monthly connection pizza day in the office!
• We were awarded by a Great Place to Work
• If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.

Applicants must be authorized to work for any employer in Germany.

Belonging at LivePerson:

Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.