Senior Technical PM, IT Infra & Call Center Ops

Objectstream, Inc.; Atlantic City (NJ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Collaborative culture

Benefits package

Job summary

Objectstream, Inc. seeks a highly experienced Technical Project Manager to lead a major support initiative in Atlantic City, NJ. The role requires coordinating multidisciplinary teams across engineering, network operations, and IT support to ensure uptime and performance of complex systems.

You will oversee SDLC‑driven infrastructure and application projects, implement monitoring, CI/CD pipelines, and runbooks while applying PMP and ITIL practices in a fast-paced environment.

Qualifications

• Bachelor’s degree (or higher) in ComputerScience, InformationTechnology, Electronics, or Engineering.
• 15+ years of experience managing large‑scale technical or infrastructure projects.
• Demonstrated experience in call center / help desk environments (Tier1-3).
• Proven background in infrastructureandapplication support delivery.
• Proficiency in JIRAandConfluence (expert level required).
• Strong hands‑on understanding of network devices (switches, routers) and monitoring platforms.
• Solid technical grounding in Electronics or NetworkEngineering and DatabaseEngineering.
• In‑depth knowledge of OracleRAC and AnsibleTower.
• Experience establishing CI/CDpipelines and automation frameworks.
• Strong analytical and problem‑solving abilities.
• Excellent communication and stakeholder‑management skills.
• Ability to thrive in fast‑paced, mission‑critical environments.
• Must have active PMPcertification.
• Must be a US citizen and must have lived in the US for 3 years in past 5 years.
• Must be able to hold and maintain a Secret Clearance.

Responsibilities

• Manage day‑to‑day operations across Tier1,Tier2,andTier3support functions.
• Lead infrastructure and application support projects through full SDLC/operational lifecycle.
• Coordinate across engineering, network operations, and support teams to ensure service availability.
• Oversee implementation and administration of infrastructure monitoring tools.
• Manage configuration, release, and deployment pipelines including CI/CD setups.
• Collaborate with technical teams on switches, routers, OracleRAC, AnsibleTower, and related infrastructure.
• Apply PMPmethodologies for project planning, scheduling, and resource management.
• Utilize JIRAandConfluence extensively for project tracking, documentation, and reporting.
• Work closely with team leads to enforce SLAs and process improvement aligned with ITILbestpractices.
• Develop operational documentation, runbooks, and performance dashboards.

Skills

PMP Certification

Project Management

Leadership

Stakeholder management

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree in Computer Science / IT / Electronics / Engineering

Tools

JIRA

Confluence

Ansible Tower

Oracle RAC

CI/CD pipelines

Job description

Objectstream, Inc. seeks a highly experienced Technical Project Manager to lead a major support initiative in Atlantic City, NJ. The role requires coordinating multidisciplinary teams across engineering, network operations, and IT support to ensure uptime and performance of complex systems.

You will oversee SDLC‑driven infrastructure and application projects, implement monitoring, CI/CD pipelines, and runbooks while applying PMP and ITIL practices in a fast-paced environment.