Senior Technical Lead, Service Delivery

ServiceRocket; California (MO); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading tech-enabled services company is seeking a Technical Lead to oversee strategic project delivery across various service offerings. This role emphasizes effective management of technical execution, stakeholder communication, and risk mitigation. Ideal candidates bring expertise in Atlassian products, particularly in cloud migration and service management, alongside strong leadership and communication skills.

Benefits

Share the fruit program

Stock options

Health insurance

Retirement plan/funds saving

Career pathways program

Generous monthly fixed allowances

Generous PTO plus cultural heritage day

Qualifications

• Minimum 5 years of experience working with Atlassian products.
• Proven track record of leading end-to-end project delivery.
• Excellent communication skills with both technical and non-technical stakeholders.

Responsibilities

• Lead technical delivery of projects from design to go-live.
• Build and maintain strong client relationships.
• Drive hands-on technical work including automation and data migration.

Skills

Project Delivery

Cloud Migration

Stakeholder Engagement

Technical Direction

Communication Skills

Tools

Atlassian Products

ScriptRunner

REST APIs

Python

Bash

Job description

G'day!

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- We have been certified as a best place to work for our US, Chile and Malaysian offices.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

Visit our website to learn more and become a part of our Rocketeer Nation.

As a Technical Lead, you will be responsible for leading the technical design, execution, and delivery of strategic projects across the ServiceRocket service offerings. An ideal candidate will have exposure to multiple disciplines, with a strong focus on Cloud Migration and Service Management.

You will own the end-to-end technical delivery of your projects, ensuring they are completed on time, with high quality, and within budget. You will also play a critical role in customer management, stakeholder communication, and risk mitigation to guarantee a successful outcome for both the client and the company.

What you’ll be doing

- Lead the technical delivery and execution of projects from design to go-live.

- Ensure projects meet three core priorities in this order: Deadline – Deliver on time, as committed to the client, Quality – Ensure technical and functional excellence, Budget – Monitor scope and cost throughout the project lifecycle.

- Lead discovery sessions, assess client environments, define goals, and translate them into solution designs.

- Build and maintain strong client relationships by proactively managing expectations and ensuring client satisfaction.

- Lead complex initiatives in at least one of these specialization (e.g., Cloud migration, ITSM deployment, Agile at Scale, DevOps integrations).

- Design tailored architectures, manage custom configurations, and support implementation activities.

- Drive hands-on technical work, including automation, data migration, and validation.

- Provide technical direction and coaching to team members.

- Identify, document, and mitigate technical and project risks early.

- Collaborate with Project Managers on resource planning, backlog management, and sprint reviews.

- Use tools like ScriptRunner (Groovy), Bash, Python, and REST APIs to automate key processes and handle custom requirements.

- Guide clients on identity management, data residency, and compliance requirements.

- Audit and assess Marketplace Apps and manage app strategy during migrations and implementations.

- Communication, planning, and strategy for the adoption of new tools and features.

What you’ll bring to the table

- Minimum 5 years of experience working with Atlassian products (Jira, Confluence, JSM, Bitbucket).

- Proven track record of leading end-to-end project delivery in at least one Atlassian Specialization.

- Strong command of Atlassian Cloud Migration Assistants, ScriptRunner, and REST APIs.

- Excellent communication skills – written, verbal, and presentation – with both technical and non-technical stakeholders.

- Hands-on experience with client consulting, project scoping, and agile delivery.

- Ability to lead teams and resolve issues under pressure with a delivery mindset.

Good to have skills

- Knowledge of the Forge/Connect Frameworks and differences

- Atlassian Certifications (ACP-100, ACP-120, ACP-420, ACP-610, etc.)

- Familiarity with Agile, SAFe, ITIL, or ISO standards.

Perks

-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family–your well-being matters.

-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.

-Career pathways program: you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT:Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [e-mail].