Senior Technical Lead / Observability Specialist (Dynatrace)

Allwyn Corp; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Allwyn Corp is seeking a Senior Technical Lead / Observability Specialist to design, implement, and optimize our enterprise observability framework. You will lead Dynatrace deployments, architect MELT telemetry, and guide SRE practices across multi-cloud environments.

You will bridge infrastructure, application development, and SRE, acting as a technical authority on monitoring tooling while mentoring teams and driving automated, reliable incident response.

Qualifications

• Bachelor’s degree in a technical discipline.
• 5+ years of broad IT experience across system administration, cloud engineering, or software engineering.
• 4+ years of dedicated Dynatrace architecture and tuning in large enterprises.
• Deep knowledge of observability tooling and enterprise monitoring practices.
• Experience with multi-cloud and hybrid environments.

Responsibilities

• Design and drive enterprise observability architecture and strategy.
• Lead Dynatrace deployment including OneAgent, ActiveGate, Synthetic Monitoring, RUM, and Grail/AppEngine.
• Standardize MELT telemetry across Metrics, Logs, Traces, and Events.
• Analyze performance bottlenecks and automate remediation with DevOps and SRE teams.
• Maintain and optimize SLOs/SLAs/SLIs across critical applications.
• Integrate Dynatrace with CI/CD, ITSM (ServiceNow), alerting (PagerDuty), and cloud platforms (AWS/Azure/GCP).
• Mentor engineering teams on observability practices and self-service dashboards.

Skills

Observability Suite

SRE practices

OpenTelemetry (OTel)

CI/CD integration

Broad IT & Infra

Cloud & Containers

Automation & Scripting

Frameworks & ITIL

Education

Bachelor’s Degree

Tools

Kubernetes

OpenShift

Terraform

Dynatrace

Job description

Position Overview

We are seeking a highly experienced Senior Technical Lead / Observability Specialist to design, implement, and optimize our enterprise-wide observability framework. In this role, you will leverage deep expertise in Dynatrace alongside broad IT background knowledge to ensure maximum uptime, rapid root-cause analysis, and end-to-end performance visibility across complex multi-cloud and hybrid environments.

The ideal candidate bridges the gap between infrastructure, application development, and Site Reliability Engineering (SRE), serving as both a technical authority on monitoring tooling and a strategic guide for organizational reliability.

Key Responsibilities

• Observability Architecture & Strategy

  • Drive the technical vision, architectural patterns, and execution for enterprise observability.

  • Lead continuous deployment and configuration of Dynatrace (OneAgent, ActiveGate, Synthetic Monitoring, Real User Monitoring, and Dynatrace Grail/AppEngine).

  • Establish standardized telemetry collection across Metrics, Logs, Traces, and Events (MELT).

• Performance Engineering & Root Cause Analysis

  • Analyze complex system topologies to pinpoint performance bottlenecks, memory leaks, latency issues, and architectural risks.

  • Partner with DevOps, Infrastructure, and Software Engineering teams to design automated remediation workflows and AI-driven alerting (Davis AI).

  • Maintain and optimize SLOs, SLAs, and SLIs across key business applications.

• Broad Technical Execution & Integration

  • Integrate Dynatrace with enterprise ecosystems, including CI/CD pipelines, ITSM platforms (ServiceNow), alerting systems (PagerDuty), and cloud platforms (AWS, Azure, GCP).

  • Instrument microservices, containerized platforms (Kubernetes/OpenShift), serverless workloads, and legacy legacy application architectures.

• Technical Leadership & Mentorship

  • Act as the SME and escalation point for complex technical incidents across the IT landscape.

  • Train and coach engineering teams on observability best practices, Dynatrace adoption, and self-service dashboard creation.

Qualifications & Requirements

Education

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline (Required).

Required Experience

• 5+ years of broad, hands-on IT experience spanning system administration, cloud engineering, application support, or software engineering.

• 4+ years of dedicated experience architecting, administering, and tuning Dynatrace in large‑scale enterprise environments.

Technical Skills & Expertise

• Observability Suite: Expertise in Dynatrace administration, OneAgent deployment, Smartscape topological mapping, Davis AI root cause analysis, Synthetic Monitoring, RUM, and Log Management.

• Broad IT & Infrastructure Knowledge: Deep understanding of operating systems (Linux/Windows), network fundamentals (TCP/IP, DNS, load balancers), storage, and database performance tuning (SQL/NoSQL).

• Cloud & Containers: Solid experience with cloud infrastructure (AWS, Azure, or GCP) and container orchestration engines (Docker, Kubernetes, Helm, OpenShift).

• Automation & Scripting: Proficiency in scripting languages (Python, Bash, PowerShell, or Shell) and Infrastructure as Code (Terraform, Ansible).

• Frameworks & Concepts: Strong practical knowledge of OpenTelemetry (OTel), SRE practices, and ITIL frameworks.

Preferred Qualifications

• Dynatrace Certifications: Dynatrace Certified Professional or Dynatrace Certified Master.

• Master’s degree in a computer science or engineering discipline.

• Experience migrating from legacy monitoring tools (e.g., AppDynamics, New Relic, Datadog, Nagios) to unified observability platforms.