Level 3 Technical Lead

Brightworks IT; Vernon (CT); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Certification reimbursement

Health, dental, and vision insurance

401(k) with company match

Leadership growth path

Direct exposure to executive领导

Job summary

Brightworks IT is seeking a Level 3 Technical Lead for our Vernon, CT team. You will own the most complex client escalations, mentor Tier 1/2 engineers, and serve as the primary technical contact for our largest accounts.

You will lead server migrations, AD rebuilds, security incident responses, and critical tickets, while shaping Windows Server, M365, networking, and backup standards. This onsite role requires working in Wixom with occasional regional travel.

Qualifications

• 5+ years in IT support or MSP environments.
• At least 2 years at a senior/lead level.
• Deep expertise in Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP, Certificate Services.
• Advanced Microsoft 365 administration.
• Strong networking background—firewalls, VPNs, VLANs.
• Experience leading infrastructure projects end-to-end.
• Comfortable owning client-facing conversations.
• PowerShell proficiency.
• Onsite work in Wixom with regional travel.

Responsibilities

• Own escalations as the highest technical escalation point for the Vernon team; drive tickets to closure.
• Lead infrastructure projects—server deployments, migrations, network refreshes, firewall changes, backup/DR implementations.
• Mentor mid-level engineers; run tech-share sessions and raise the technical bar.
• Act as trusted technical advisor for key accounts; conduct quarterly reviews and roadmap conversations.
• Contribute to architecture and standards for Windows Server, M365, networking, security tooling, and backup.
• Lead investigation and remediation of security incidents with SOC partner.
• Manage a complex ticket queue in ConnectWise Manage; document thoroughly and meet SLAs.

Skills

Windows Server

Active Directory

Group Policy

DNS/DHCP

Microsoft 365

Networking

PowerShell

RMM/PSA tooling

Client-facing skills

Education

Microsoft Certifications (MS-102, AZ-104, AZ-500, or MCSE)

Tools

ConnectWise Manage

Kaseya

Datto RMM

ConnectWise Automate

VMware

Hyper-V

Job description

Vernon Rockville, United States | Posted on 09/17/2026

• Salary $95,000 – $130,000 annually, based on experience and location
• State/Province Connecticut
• Country United States

About Us

BrightWorks IT is a family of MSP’s whose values are rooted in serving clients and being a part of a community. The staff members and technicians at each location are teams that have been together for decades. They collaborate daily, and are on call around the clock, to serve our client’s needs.

Our locations combined have 100’s of years of experience. We serve the law firm or doctors office next door, and we are also able to scale teams in a matter of days to meet the needs of the largest businesses with the most complex technology needs.

No matter your industry, we have the certified staff members and experience to make you, and keep you, compliant.

Our joined forces across locations and network of constantly connected technicians, allow us to serve you better and faster, and offer the services of teams of people for a fraction of the cost of one full-time IT employee.

The BrightWorks IT team of consultants, vCIO’s, vCTO’s, techs and contractors are here to help, give us a call.

Job Description

Level 3 Technical Lead — Brightworks IT

Location:Vernon, CT | Type: Full-Time | Reports to: VP of Operations

About Brightworks IT

Brightworks IT is a growing managed services provider delivering IT support, cybersecurity, and cloud services to hundreds of clients across the Northeast, Mid-Atlantic, and Midwest. Our regional offices support law firms, manufacturers, healthcare organizations, staffing agencies, and professional services clients with proactive IT management and responsive expert support.

About the Role

We are hiring a Level 3 Technical Lead to be the senior technical anchor for our Vernon team. You will own our most complex client escalations, mentor Tier 1/2 engineers, and act as the point of contact for our largest and most technically demanding accounts.

You are the person the team calls when the fix isn't in the runbook — server migrations, network redesigns, Active Directory rebuilds, security incident response, and the difficult client conversations that come with them.

What You Will Do

• Own Escalations: Serve as the highest technical escalation point for the Vernon team; take ownership of the tickets that Tier 1/Tier 2 can't resolve and drive them to closure
  
• Lead Projects: Scope, plan, and execute infrastructure projects — server deployments, M365 tenant migrations, network refreshes, firewall replacements, backup/DR implementations
  
• Mentor the Team: Coach mid-level engineers through hard problems; review their work, run tech-share sessions, and raise the technical bar of the office
  
• Client Relationships: Act as the trusted technical advisor for a portfolio of key accounts, including quarterly reviews, roadmap conversations, and standards enforcement
  
• Architecture & Standards: Contribute to Brightworks' standards for Windows Server, M365, networking, security tooling, and backup; help shape how we deliver at scale
  
• Security Incident Response: Lead investigation and remediation of EDR incidents, phishing events, and account compromises, working alongside our SOC partner
  
• Own the Hard Tickets: Manage a complex ticket queue in ConnectWise Manage; document thoroughly, communicate proactively, and hit SLA on P1/P2 work
  

What You Bring

• 5+ years in IT support, systems engineering, or MSP environments — with at least 2 years at a senior/lead level
  
• Deep expertise in Windows Server (2016–2022), Active Directory, Group Policy, DNS, DHCP, Certificate Services
  
• Advanced Microsoft 365 administration — Exchange Online, Entra ID (Azure AD), Conditional Access, Intune, SharePoint, Teams
  
• Strong networking background — firewalls (SonicWall, Fortinet, Meraki), VLANs, VPN (site-to-site + client), routing/switching fundamentals
  
• Experience leading infrastructure projects end-to-end — scoping, planning, executing, documenting
  
• Comfortable owning client-facing conversations — you can explain a technical trade-off to a non-technical executive without losing either side
  
• Hands‑on with RMM/PSA tooling — ConnectWise Manage, Kaseya, Datto RMM, ConnectWise Automate
  
• PowerShell proficiency for automation and administration
  
• Ability to work onsite in Wixom with occasional travel to client sites in the region
  

Preferred Qualifications

• Microsoft certifications (MS-102, AZ-104, AZ-500, or MCSE)
  
• CompTIA Security+, CySA+, or equivalent
  
• Experience with SentinelOne, CrowdStrike, or similar EDR platforms
  
• Familiarity with Datto BCDR, Veeam, Axcient for backup/DR
  
• Prior MSP experience — you understand ticketing, dispatch, and utilization targets
  
• Experience with VMware/Hyper-V virtualization
  

What We Offer

• Competitive salary — $95,000 – $130,000 annually, based on experience and location
  
• Certification reimbursement and paid study time
  
• Health, dental, and vision insurance
  
• 401(k) with company match
  
• Real leadership opportunity — you will shape how the Wixom office operates
  
• Direct exposure to executive leadership; growth path into Principal Engineer or Regional Technical Manager
  

Brightworks IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.